Warehouse Operations Manager - UK Logistics & Despatch

InPost Ltd.; United Kingdom; Remote; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Pension scheme

Life Insurance

Cycle2Work scheme

Employee Assistance Program

Job summary

InPost UK is seeking an experienced Warehouse Operations Manager to lead our Preston despatch operations. You will drive performance, develop a high-performing team, and ensure customer KPIs are met while focusing on Health & Safety and cost efficiency.

You will report to the Regional/Depot managers, manage shift patterns, and coordinate cross-functional collaboration to optimise warehouse and transport resources across the UK.

Qualifications

• Proven expertise in driving continuous improvement initiatives and optimising operational processes.
• Comprehensive knowledge of Drivers' Hours, Tachograph, and Working Time Directive (WTD) legislation.
• Strong understanding of Health & Safety regulations and ensuring full compliance.
• Demonstrated leadership skills with a track record of motivating, developing, and managing high-performing teams.
• Experience in budget management, KPI development, and performance measurement to achieve business objectives.
• Excellent organisational and planning abilities, with a proven capacity to meet tight deadlines.
• Proficient in utilising computerised systems, including Transport Management Systems (TMS) and Warehouse Management Systems (WMS).
• Exceptional attention to detail coupled with strong numeracy and analytical skills.

Responsibilities

• Take full accountability for the daily management and supervision of the entire despatch operation.
• Lead, support, and develop the operational team to achieve high performance and continuous growth.
• Ensure the operation consistently exceeds customer expectations, adhering to agreed contract KPIs.
• Build and maintain strong, effective working relationships with both internal teams and external customers.
• Oversee operational compliance, with a focus on Health & Safety standards.
• Collaborate closely with the Regional Manager and Depot Manager to meet and exceed all operational performance targets.
• Conduct regular team reviews and coordinate training and development programs to enhance staff skills and productivity.
• Optimise the efficient use of driver and vehicle resources to support operational demands.
• Foster positive working relationships with customers to ensure smooth and effective operations.
• Collect, analyse, and report on operational and financial performance data to identify efficiencies and improvements relating to MPG, tachographs, fuel consumption, and damage control.
• Coordinate site housekeeping and maintenance activities to uphold Health & Safety requirements.
• Be prepared for occasional travel across the UK as required.

Skills

Continuous improvement

Operational processes

Drivers' Hours knowledge

Tachograph/WTD knowledge

Health & Safety compliance

Leadership

Budget management

KPI development

Staff training & development

Analytical skills

Tools

TMS

WMS

Job description

InPost UK is seeking an experienced Warehouse Operations Manager to lead our Preston despatch operations. You will drive performance, develop a high-performing team, and ensure customer KPIs are met while focusing on Health & Safety and cost efficiency.

You will report to the Regional/Depot managers, manage shift patterns, and coordinate cross-functional collaboration to optimise warehouse and transport resources across the UK.