Environmental Incident Communications Advisor (Hybrid)

Brook Street; Sheffield; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Hybrid working after training

Structured training and coaching

Job summary

Brook Street in Sheffield is seeking a Customer Service Adviser for the Incident Communications Service. You will be the first point of contact for reports of incidents, logging and prioritising information to help rapid action.

Working Monday to Friday with hybrid work after training, you will handle calls, coordinate with internal teams, and maintain high service standards in a fast-paced environment. The role offers structured training, ongoing coaching and exposure to cross-team

Qualifications

• Proven customer service experience.
• Excellent verbal and written communication.
• Ability to stay calm, resilient and accurate under pressure.
• Strong IT skills with MS Office (Teams, Outlook).
• Flexibility to work across a rolling shift rota (including evenings, nights, weekends and Bank Holidays).

Responsibilities

• Answer inbound calls from the public and professional partners, asking the right questions to understand the issue clearly.
• Log, assess and categorise environmental incident reports accurately.
• Communicate clearly and professionally with internal teams and external customers—especially in urgent situations.
• Use multiple IT systems and follow defined procedures and guidance.
• Monitor and prioritise your workload across multiple mailboxes.
• Work collaboratively with colleagues to maintain service delivery during busy periods and live incidents.

Skills

Proven customer service experience

Excellent verbal and written沟通

Tools

MS Office (Teams, Outlook)

Job description

Brook Street in Sheffield is seeking a Customer Service Adviser for the Incident Communications Service. You will be the first point of contact for reports of incidents, logging and prioritising information to help rapid action.

Working Monday to Friday with hybrid work after training, you will handle calls, coordinate with internal teams, and maintain high service standards in a fast-paced environment. The role offers structured training, ongoing coaching and exposure to cross-team