Hybrid Customer Support Advisor – Safety Services

Arco Professional Safety Services Ltd.; Warrington; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

32 days holiday

Pension up to 8%

Life Assurance

Perkbox discounts

Employee Assistance Programme

Health Cash Plan

Learning Management System

Volunteer days

Job summary

Arco Professional Safety Services Ltd. is seeking a Customer Support Advisor for our Safety Services Training Team in a hybrid role (3 days in office, 2 from home).

You will handle inquiries, manage CRM records, and coordinate instructor schedules with a focus on first-contact resolution. You should bring customer service experience, strong relationship skills, diary management, and solid IT/CRM proficiency.

Qualifications

• Previous experience in a customer service role.
• Strong relationship building skills.
• Diary management skills.
• Attention to detail.
• Excellent IT skills (CRM proficient is desirable).
• A positive, can-do attitude.

Responsibilities

• Handling inbound calls, emails, orders and website enquiries within SLAs
• Recording all customer enquiries on the CRM system and updating communications
• Prioritising bookings based on Instructor diary availability and co-ordinating Instructor diary, hotel and travel arrangements
• Proactively providing customers with updates on any delays, issues and progression of orders
• Using your own judgement to ensure first contact resolution, whilst working with other departments to provide excellent levels of customer service
• Processing course returns using bespoke CRM system and relevant awarding body portals
• Carrying out day to day admin duties as required

Skills

Customer service

Relationship building

Diary management

Attention to detail

CRM proficiency

IT skills

Job description

Arco Professional Safety Services Ltd. is seeking a Customer Support Advisor for our Safety Services Training Team in a hybrid role (3 days in office, 2 from home).

You will handle inquiries, manage CRM records, and coordinate instructor schedules with a focus on first-contact resolution. You should bring customer service experience, strong relationship skills, diary management, and solid IT/CRM proficiency.