Incident & Problem Management Specialist (Hybrid)

Yorkshire Building Society; Bradford; Hybrid; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Holiday 25 days + BHs

Bonus up to 15%

Pension contributions up to 11%

Private medical & dental

My Benefits portal

Job summary

Yorkshire Building Society is recruiting an Incident & Problem Coordinator to join our Technology Services team in Bradford. You'll support Major Incident Management, ensure timely logging, progression and resolution, and generate clear stakeholder communications.

The role offers hybrid working with home working flexibility and on-call hours on rotation. You'll drive continual improvement, root-cause analysis and knowledge transfer to the Service Desk.

Qualifications

• Experience with major incident handling and coordination.
• Ability to produce concise incident communications for stakeholders.
• Strong analytical skills and root-cause analysis.
• Experience driving continual improvement of processes and services.
• Collaborative mindset with the Service Desk team.

Responsibilities

• Support Major Incidents on a 24/7 basis when required and manage lifecycle.
• Produce clear stakeholder and incident communications.
• Compile Major Incident reports and maintain records for Incidents & Problems.
• Ensure root cause and trend analysis to reduce recurring incidents.
• Transfer knowledge to the Service Desk and promote quality management.
• Lead continual improvement initiatives and engage stakeholders.

Skills

Incident management

Communication skills

Stakeholder engagement

Problem solving

Job description

Yorkshire Building Society is recruiting an Incident & Problem Coordinator to join our Technology Services team in Bradford. You'll support Major Incident Management, ensure timely logging, progression and resolution, and generate clear stakeholder communications.

The role offers hybrid working with home working flexibility and on-call hours on rotation. You'll drive continual improvement, root-cause analysis and knowledge transfer to the Service Desk.