Entry Level Customer Support Advisor

Confidential; Newbury; Hybride; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

Full training

Career progression

Bonus scheme

Hybrid work

On-site parking

Benefits package

Résumé du poste

Adecco Group UK & Ireland is hiring an Entry Level Customer Support Advisor in Newbury. This role offers full training and regular salary reviews, with a clear path for progression and a company bonus scheme.

You will handle customer calls and emails, assist with technical queries, and support the sales team. Hybrid work is introduced after probation, plus free on-site parking and a comprehensive benefits package.

Qualifications

• Clear communication skills (written and verbal).
• Eagerness to learn and develop new skills.
• Competent with Word, Excel, and email.
• Good organisation and time management.

Responsabilités

• Handle inbound and outbound customer calls.
• Respond to emails and support inquiries.
• Assist customers with technical queries (training provided).
• Liaise with mobile network providers to resolve issues.
• Support the sales team with product questions.
• Manage and update customer support tickets.

Connaissances

Communication

Learner mindset

Computer skills

Organization

Description du poste

Entry Level Customer Support Advisor
Newbury
Starting salary 26,300 + company bonus + pay for progression

Looking to kick-start your career? This is a fantastic opportunity to join a growing company where no prior experience is needed, just the right attitude and willingness to learn. Full training is provided, along with clear progression and regular salary reviews, making this an ideal first step into a long-term career.

What you'll be doing:

• Handling inbound and outbound customer calls
• Responding to emails and support enquiries
• Assisting customers with technical queries (full training provided)
• Liaising with mobile network providers to resolve issues
• Supporting the sales team with product-related questions
• Managing and updating customer support tickets

What we're looking for:

• Strong communication skills (written and verbal)
• Eagerness to learn and develop new skills
• Confident using PCs (Word, Excel, email)
• Good organisation and time management

What's in it for you:

• Full training and ongoing support
• Structured career progression with salary reviews every 6 months
• Company bonus scheme
• Hybrid working (2 days from home after probation)
• Free on-site parking
• Excellent benefits package

If you're motivated, reliable, and ready to build a career, this could be the perfect role to get started.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.