Entry-Level Case Administrator – Medical Travel (Hybrid)

International Medical Group; Cardiff; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Hybrid or remote working (UK-based)

Job summary

International Medical Group is seeking a Case Administrator to join our Operations team. You will be the first point of contact for members, medical providers and partners seeking medical or travel-related assistance.

This entry-level role offers hands-on exposure to real-life cases, with clear progression into Case Coordination and other operational roles. You will support urgent calls with accuracy and empathy.

Qualifications

• Fluent English both spoken and written.
• At least 1 year of experience in a busy contact centre or customer service environment.
• Confident communicator with a calm, professional approach to a diverse, global caller base.
• Strong attention to detail with a focus on capturing accurate case data.
• Able to use multiple systems simultaneously while handling live calls.

Responsibilities

• Handle inbound calls from members, providers, hospitals and partners.
• Record and maintain accurate case records in the case management system.
• Assist with eligibility verification using internal systems and resources.
• Manage 24/7 inbox: upload emails, documents and apply correct case tags.
• Support Case Managers by chasing documents and coordinating with providers.

Skills

Fluent English

Contact centre experience

Calm, professional communicator

Attention to detail

Multi-system multitasking

Tools

Microsoft Word

Outlook

Job description

International Medical Group is seeking a Case Administrator to join our Operations team. You will be the first point of contact for members, medical providers and partners seeking medical or travel-related assistance.

This entry-level role offers hands-on exposure to real-life cases, with clear progression into Case Coordination and other operational roles. You will support urgent calls with accuracy and empathy.