Remote Medevac & Critical Care Case Manager

International Medical Group; United Kingdom; Remote; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Remote working

Dental cover

Health cash plan

Pension scheme

Death in service

Volunteer days

Birthday off

Holiday allowance

Job summary

International Medical Group in the United Kingdom is seeking a Critical Care & Transport Case Manager to coordinate overseas travel insurance cases, including evacuations and repatriations, with the medical team and providers across international operations. This remote role offers a 4 on, 4 off pattern and a pathway to develop expertise in insurance and healthcare.

The role supports mentoring of junior Case Managers and requires handling high-value, sensitive cases with empathy in a fast-paced,

Qualifications

• 2+ years claims or case management experience
• 3+ years customer service experience (contact centre preferred)
• Strong communication with a professional, empathetic approach
• Ability to manage complex, sensitive situations under pressure
• Excellent organisational and decision-making skills

Responsibilities

• Manage complex overseas travel insurance cases (evacuations, repatriations, critical care)
• Collaborate with medical professionals, third-party providers, and internal stakeholders
• Maintain clear, professional communication with all parties
• Ensure SLAs and KPIs are met
• Update cost projections and review transportation invoices
• Support with customer service and pharmaceutical cases as needed
• Identify escalation risks and contribute to service improvements
• Provide guidance and mentoring to junior team members

Skills

2+ years claims/case management

3+ years customer service

Job description

International Medical Group in the United Kingdom is seeking a Critical Care & Transport Case Manager to coordinate overseas travel insurance cases, including evacuations and repatriations, with the medical team and providers across international operations. This remote role offers a 4 on, 4 off pattern and a pathway to develop expertise in insurance and healthcare.

The role supports mentoring of junior Case Managers and requires handling high-value, sensitive cases with empathy in a fast-paced,