Remote Medical Assistance Coordinator - 24/7 Traveler Support

Battleface Inc.; Greater London; Remote; GBP 26,000 - 38,000; Full time

Job summary

Battleface Inc. is seeking a Medical Assistance Coordinator to join our remote-first team. You will provide real-time travel support, coordinate medical assistance, and act as the frontline responder for traveler emergencies, working with our global partners.

You bring proven experience in travel or medical assistance, a strong understanding of industry terms, and a genuine passion for helping people. This role offers flexibility, collaboration, and a mission-driven culture.

Qualifications

• Proven working experience in a travel or medical assistance coordinator role.
• Background in travel or insurance, with a strong understanding of industry terms and practices.
• A genuine love of helping people.

Responsibilities

• Provide real-time help and support to travelers
• Identify problems and deliver solutions - before, during, and after travel
• Act as the front-line first responder for customer emergencies
• Collaborate with medical advisors, underwriters, and claims teams to determine the best outcomes for travelers
• Clearly document actions, strategies, and next steps so that team members can seamlessly continue cases
• Help enhance and expand our provider database
• Contribute to process improvements and service setup

Skills

Travel assistance

Medical assistance

Coordination

Job description

Battleface Inc. is seeking a Medical Assistance Coordinator to join our remote-first team. You will provide real-time travel support, coordinate medical assistance, and act as the frontline responder for traveler emergencies, working with our global partners.

You bring proven experience in travel or medical assistance, a strong understanding of industry terms, and a genuine passion for helping people. This role offers flexibility, collaboration, and a mission-driven culture.