Impactful Case Manager - Global Medical Assistance (Hybrid)

International Medical Group; Redhill; Hybrid; GBP 25.000 - 27.000; Vollzeit

Benefits dieser Stelle

Hybrid working options

Internal promotion pathways

Diverse & inclusive workplace

Birthday day off + Christmas Eve off

22 days holiday + 8 bank holidays (in‑

to 30 days with tenure

Summer & Christmas parties

Employee of the Month & Year awards

2 paid volunteer days per year

Zusammenfassung

International Medical Group is seeking a Case Manager to coordinate medical care and assistance for insured clients worldwide. You will deliver compassionate support, manage enquiries, and ensure accurate case documentation.

This 24/7 role emphasizes empathy, clear communication, and teamwork within a busy operations unit. Hybrid working options and a comprehensive benefits package are offered.

Qualifikationen

• Fluent English required for all client and internal communications.
• Experience in customer service across any sector is beneficial.
• Clear, professional communication with diverse clients.
• Ability to remain empathetic and composed in challenging situations.

Aufgaben

• Coordinate medical care and assistance for insured clients worldwide.
• Deliver exceptional customer service to clients, relatives, and internal teams.
• Respond to enquiries with empathy, clarity, and professionalism.
• Work with Medical Department to obtain reports and authorisations.
• Manage logistics relating to client movement and welfare.
• Document interactions clearly and conduct frequent case reviews.
• Escalate VIP or high‑risk cases to management and support teammates.

Kenntnisse

Fluent spoken and written English

Customer service experience

Clear professional communication

Empathy under pressure

Tools

Microsoft Word

Outlook

Jobbeschreibung

International Medical Group is seeking a Case Manager to coordinate medical care and assistance for insured clients worldwide. You will deliver compassionate support, manage enquiries, and ensure accurate case documentation.

This 24/7 role emphasizes empathy, clear communication, and teamwork within a busy operations unit. Hybrid working options and a comprehensive benefits package are offered.