Entry Into Service Recovery Coordinator

Change Grow Live; Swindon; On-site; Confidential; Full time

Benefits offered by this job

25 days annual leave

Wellness hour

Pension scheme

Discounts

Training & progression

Refer-a-Friend

Job summary

Change Grow Live in Swindon is recruiting an Entry Into Service Recovery Worker to support service users from entry through their treatment journey. You will assess, plan and facilitate recovery, with a focus on reducing substance-related harm and enabling social reintegration.

The role requires clear communication, group facilitation skills and the ability to work collaboratively with partners. It offers 37.5 hours weekly, a contributory pension, generous annual leave and career development

Qualifications

• Understand substance misuse issues and service user needs.
• Manage group dynamics and handle challenging behaviour.
• Excellent verbal and written communication with IT skills.
• Proactive, initiative-taking with strong time management.
• Knowledge of mental health interventions and good practice.
• Ability to collaborate with professionals and stakeholders.
• Commitment to safeguarding and information governance.
• Promote learning and development of others.

Responsibilities

• Supporting service users from entry into the service and through their treatment/recovery journey.
• Providing screening, assessment, and recovery planning and onward referral.
• Reducing drug and alcohol harm to service users and wider community.
• Promoting carer, service user and community involvement.
• Providing advocacy for access to partnership services.
• Working with service users to support social reintegration and recovery.
• Designing and delivering group content for different recovery stages.
• Conducting debriefs and evaluations with co-facilitators.
• Tailoring workshops to service user needs.

Skills

Substance misuse

Group facilitation

Communication

Time management

Mental health

Stakeholder engagement

Change management

Governance

Learning & development

Job description

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for an Entry Into Service Recovery Worker in Swindon who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs.

Where Swindon

Full Time Hours 37.5 per week

Contract Perm

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

About the role

• Supporting service users from point of entry into the service and through their treatment/recovery journey
• Providing screening, assessment, and recovery planning and onward referral
• Reducing drug and alcohol related harm to service users and the wider community
• Promoting carer, service user and community involvement
• Providing advocacy for access to partnership services
• Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives promoting recovery, resilience, peer support and self-determination
• Research, design and prepare subject matter and materials for groups / pods.
• Deliver structured content within group settings to service users at various stages of recovery
• Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users
• Tailor specific workshops around the needs of the service users.

About you

• Have a strong understanding of substance misuse issues and experience of working within a similar field
• Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour.
• Be an excellent communicator, both verbal and written with good IT skills
• Proactive and able to work on own initiative with excellent time management and prioritising skills
• Have a good working knowledge of mental health interventions, services, and good practice
• Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders
• Ability to manage change successfully in a way that prioritises the needs of service users
• Understand the importance of information governance processes and commit to follow and apply all necessary safeguards
• Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others

What we will give to you

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• Several benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Generous Refer-a-Friend scheme

Direct applications only — we will not be engaging agencies for this vacancy.

Please note This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

CGL points 23 to 28 (£28,557.79 - £32,802.41)

13/9/2026

Louise Ann Crook | [e-mail] | 07760400137

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.