Entry Credit Controller

HSS Hire Ireland; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the building services industry is seeking an Entry Level Credit Controller. In this role, you will manage customer accounts, ensuring timely payments and maintaining positive relationships. You will work towards cash collection targets while providing excellent customer service. The position offers opportunities for training and career development, along with various employee benefits, including additional leave and healthcare support.

Benefits

Additional leave for birthday

Training and career development opportunities

Wellbeing and healthcare support

Discounts and cashback on purchases

Flexible benefits options

Qualifications

• Experience in outbound calling or cash collection is advantageous.
• Strong record-keeping skills for tracking account actions and follow-ups.

Responsibilities

• Contact customers regarding debt collection according to company policies.
• Work towards targets for cash collection to reduce outstanding debt.
• Build strong relationships with customers and internal colleagues.

Skills

Communication

Time Management

Resilience

Job description

Entry Level Credit Controller - Full Time

HSS ProService is revolutionising the building services industry, offering a cutting-edge online marketplace for tools, equipment, and materials. Building on HSS Hire's legacy, we're blending innovation and customer-driven solutions to focus on sustainability.

The impact you'll have:

You will own a portfolio of HSS customers, responsible for collecting monies owed in accordance with payment terms. You will monitor and manage customer credit limits to minimise bad debts while maintaining positive relationships for HSS.

A typical day:

1. Contact customers by telephone, email, or letter regarding debt collection according to company policies and procedures.
2. Record all actions taken on an account using the Debt Management system, following up as needed.
3. Work towards targets for cash collection to reduce outstanding debt.
4. Identify issues preventing payment and ensure actions are in place to resolve them, involving HSS depots and departments as necessary.
5. Build strong relationships with customers and internal colleagues to ensure excellent customer service.
6. Review customer accounts on stop due to unpaid invoices or breached credit limits and determine appropriate actions.
7. Recommend accounts for legal collection processes when necessary.
8. Represent the company professionally, portraying a positive image to all customers and contacts.

What you'll bring:

• Experience in outbound calling or cash collection is advantageous.
• Resilient and adaptable team player.
• Excellent communication skills for customer contact via phone and email.
• Strong record-keeping skills for tracking account actions and follow-ups.
• Adaptability to change and effective time management skills.

What you’ll get back:

• Your birthday each year as additional leave, plus 20 days annually and bank holidays.
• Opportunities for training and career development.
• Wellbeing and healthcare support to keep you happy and healthy.
• A culture of innovation, driving digital and technological change in a traditional industry.
• Discounts and cashback on various purchases through our perks site.
• Flexible benefits options through our Benefits portal, including Critical Illness Cover, Cycle To Work, Holiday Buy Scheme, and more.

Our ED&I promise:

We are committed to creating an inclusive environment where every voice matters. We welcome applicants from diverse backgrounds to help us grow and innovate in the building services industry.