Entertainment Team Manager

Haven; Lancashire; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays

Free access to facilities

National brand discounts

Job summary

Haven is seeking an Entertainment Team Manager to lead a dynamic entertainment team across multiple venues. You will coordinate live shows, tours, and events, ensuring exceptional guest experiences and smooth daily operations.

The role requires strong leadership, planning, and adaptability, with DBS checks prior to starting, and a 5- or 6-day workweek including evenings and weekends.

Qualifications

• Proven leadership experience in entertainment or events.
• Ability to plan and coordinate multi-venue events and productions.
• Strong communication and coaching skills.

Responsibilities

• Lead and motivate the entertainment team to deliver high quality shows.
• Oversee guest experience and drive a welcoming atmosphere.
• Manage scheduling, budgets and resources for events and tours.
• Ensure compliance with safety regulations and company policies.
• Provide regular feedback and development for team members.

Skills

Team leadership

Event planning

Guest experience

Staff coaching

Problem solving

Deadline focus

High energy

Job description

Position: Entertainment Team ManagerType: Full-Time / PermanentBonus: Up to 10% Annual BonusJoin our One Great Team here at Haven as an Entertainment Team Manager! If you live for entertainment, thrive on leading teams, and have a passion for curating amazing events and productions, this could be your chance to shine!We’re looking for Entertainment Team Managers who are experienced in multi-venue operations, live shows, and tours, and excited to lead a team of entertainers dedicated to creating unforgettable moments for every guest.As an Entertainment Team Manager, you’ll be at the heart of our entertainment line-up, overseeing organisation, logistics, and daily operations to bring the magic to life! Working with the Head of Activities, you’ll motivate and guide your team to deliver exceptional experiences while continuously raising the bar. This role is all about making memories that last a lifetime… and it just might be the opportunity of a lifetime for you, too!Key ResponsibilitiesTeam Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs.Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities.RequirementsWhilst we will provide the training and support required to ensure you are great at what you do, the ideal candidate will…- Have previously worked within a leadership capacity, within the entertainment industry.- Have proven ability to plan and co-ordinate events and productions.- Possess a thorough knowledge and understanding of leadership attributes.- Have the ability to cope under pressure and to be flexible in order to adapt to any changes.- Be able to prioritise and deliver to deadlines.- Be a high-energy individual with a passion for entertaining.- Be passionate about delivering an exceptional guest experience.- Our Entertainment Team Managers are required to work 5 or 6 days per week.Hours will include evenings and weekends.*Successful candidates will be required to provide ‘right to work’ documents to confirm they are 18+ and can legally work in the UK.Additionally, successful candidates will be required to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.What We Offer- An inclusive, supportive work environment.- Comprehensive training and ongoing support.- Career development opportunities, including fully funded qualifications.- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!How to ApplyWe’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.For support or adjustments during the application, contact us at: [e-mail]