Accounts Administrator

Leisure Employment Services; Dacorum; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holiday entitlement

Annual bonus

Employee discounts

Wellbeing support

Career development opportunities

Job summary

Haven is seeking an Accounts Administrator in Hemel Hempstead (Hybrid – 3 days in office) to support the Owner Accounts team across up to 10 Haven Parks. You’ll handle site fees, credit control, and refunds with a focus on accuracy and excellent service.

You’ll work alongside Park teams and Finance Leadership, contributing to streamlined processes and a positive owner experience. Hybridity enables good work-life balance, with training and career development opportunities provided.

Qualifications

• Excellent interpersonal and communication skills with a patient and understanding approach.
• Highly organised with meticulous attention to detail.
• Ability to problem-solve, prioritise and multi-task effectively.

Responsibilities

• Support owners with site fee arrangements, payment queries and account questions.
• Manage credit control and outstanding debt collection for up to 10 Haven Parks.
• Administer special payment arrangements and support owners in financial difficulties.
• Process owner leaving forms, close accounts and manage refunds and payments accurately.
• Deliver exceptional customer service and ensure owners receive the right information.

Skills

Excellent interpersonal communication

Highly organised

Problem solving

Team player

Independent worker

Tools

Microsoft Excel

Microsoft Word

Job description

Accounts AdministratorHemel Hempstead (Hybrid – 3 days per week in office)Permanent | Full TimeCompetitive salary + bonus and benefitsAbout the roleDo you love helping people and take pride in getting the detail right? If so, we’d love to hear from you! Haven is looking for a warm, organised and customer-focused Accounts Administrator to join our Owner Accounts team, supporting the 23,000 owners who make our parks their home away from home.Reporting to the Owner Accounts Team Manager, you’ll be the friendly voice at the end of the phone for owners across up to 10 Haven Parks. From annual site fees and caravan running costs, to payment queries, special payment arrangements and closing accounts when owners leave park, you’ll play an important role in delivering a smooth, supportive experience during moments that really matter.It’s a role that blends great customer service with careful account administration and credit control. You’ll work closely with Park teams, our Finance Leadership Team and Operations Directors, bringing a patient, understanding approach to every conversation and a sharp eye for accuracy behind the scenes.Your OpportunitySupport owners with site fee arrangements, payment queries and account questions, using a patient, understanding and professional telephone mannerManage credit control and outstanding debt collection for up to 10 Haven Parks, following our credit control proceduresAdminister special payment arrangements and support owners experiencing financial difficulties, working closely with Park teamsProcess Owner leaving forms, close accounts and manage refunds and payments in a timely, accurate wayDeliver exceptional customer service, ensuring owners receive the right information and their expectations are exceededHandle enquiries from owners and liaise with Park and Management teams where appropriateContribute ideas to help us improve our systems, processes and the overall owner experienceWhat we’d like you to bringExcellent interpersonal and communication skills, with a patient and understanding approachHighly organised with meticulous attention to detailProficient in Microsoft Excel and Word, with a keen interest in improving systems and bringing fresh ideasAbility to problem-solve, prioritise and multi-task effectivelyA committed team player who is happy to offer help during busy periods without being promptedAble to work independently without constant supervisionA strong work ethic and a responsible approach to handling personal dataKnowledge of Haven or previous experience in a similar accounts, credit control or customer service role would be desirable, but is not essentialWhy Haven?You’ll be part of a forward-thinking, supportive community where ideas are valued, learning is encouraged, and the network you build will power memorable guest experiences for millions every year.At Haven, we’re one great team, united by our passion for creating amazing experiences for our guests and our people. You’ll have access to training, mentoring, and opportunities to grow your career in a supportive, forward-thinking environment.What’s In It For You?25 Days Holiday + Bank Holidays + Holiday Buy SchemeAnnual bonus20% discount on both Haven and Warner Hotels holiday for you, family and friendsComprehensive wellbeing supportExclusive discounts with corporate partnersExciting career pathways, including Learning and Development opportunities such as Apprenticeships and DegreesEnhanced family friendly policies and pay (eligibility criteria applied)Who are we?We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.What’s it like to work with us?Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.We operate a hybrid working model, meaning 3 days of your working week will be spent at the office, occasionally on Park, or at external events.What can you expect during the recruitment process?The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at [e-mail] We OfferHoliday allowance that rises with service, plus a ‘Holiday Buy Scheme’Annual bonus20% discount on both Haven and Warner Hotels holiday for you, family and friendsComprehensive wellbeing supportAccess to the Bourne Leisure corporate box at the O2 Arena ,LondonExclusive discounts with corporate partnersExciting career pathways, including Learning and Development opportunities such as Apprenticeships and DegreesEnhanced family friendly policies and pay (eligibility criteria applied)How to ApplyWe’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.