Enterprise Transformation Leader (Hybrid)

Experian; Nottingham; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Discretionary bonus

Pension

Healthcare (Bupa)

Sharesave

Volunteering days

Annual leave 25 days

Job summary

Experian, a global data and technology company, seeks an experienced Operational Excellence Leader to drive enterprise-wide change and embed a culture of continuous improvement. You will partner with senior leadership to shape and deliver strategic transformation across customer journeys, operating models, and processes.

You will build compelling business cases, secure sponsorship, and lead large-scale Lean initiatives, leveraging automation, AI, and process mining to realise measurable benefits.

Qualifications

• Lean Six Sigma Black Belt certification with experience leading complex, cross-functional improvement programmes.
• Experience in Operational Excellence, Business Transformation, Continuous Improvement.
• Experience influencing senior stakeholders and driving change within matrix organisations.
• Experience delivering transformation across customer journeys, operating models, business processes, technology, data, controls, and service delivery.
• Exceptional storytelling skills, with the ability to simplify complex information and create compelling narratives that drive action.

Responsibilities

• Lead the roadmap for enterprise-wide transformation aligned to strategic priorities.
• Identify improvement opportunities using customer insight, operational data, financial analysis, and performance metrics.
• Lead large-scale transformation programmes spanning customer journeys, operating models, business processes, technology, and service delivery.
• Build compelling business cases and secure sponsorship from senior partners.
• Deliver complex Lean projects from diagnosis through implementation and benefits realisation.
• Champion automation, AI-enabled solutions, process mining, workflow optimisation, and digital improvement opportunities.
• Establish governance, controls, and process ownership to ensure sustainable outcomes.
• Be an internal consultant, providing expert guidance on complex challenges.
• Influence and engage partners at all levels, building understanding across multiple teams.

Skills

Lean Six Sigma Black Belt

Change management

Strategic leadership

Stakeholder engagement

Process improvement

Storytelling

Tools

Process mining

Automation

AI-enabled solutions

Job description

Experian, a global data and technology company, seeks an experienced Operational Excellence Leader to drive enterprise-wide change and embed a culture of continuous improvement. You will partner with senior leadership to shape and deliver strategic transformation across customer journeys, operating models, and processes.

You will build compelling business cases, secure sponsorship, and lead large-scale Lean initiatives, leveraging automation, AI, and process mining to realise measurable benefits.