Enterprise Technical Success Manager — Cybersecurity (DACH)

Darktrace; United Kingdom; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

30 days annual leave

Birthday day off

Deutschlandticket

Pluxee Benefit Card

Company pension

Protection and wellbeing package

Employee Assistance Programme

Job summary

Darktrace is seeking a Technical Success Manager in the United Kingdom who blends technical depth with customer advocacy to drive lasting value from cybersecurity technology. You will partner with security and IT teams to embed the platform into daily operations, reduce risk, and deliver measurable outcomes.

You will collaborate with Account Executives and other teams to monitor health, adoption, and renewal readiness, surfacing opportunities for expansion while guiding customers through

Qualifications

• Fluency in German and English is essential.
• 3+ years in a technical, customer-facing role such as Technical Success Manager, Technical Account Manager, or similar.
• Experience configuring enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
• Confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
• Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

Responsibilities

• Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
• Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
• Identify high-value use cases that make the platform part of everyday security operations.
• Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
• Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
• Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
• Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Skills

German-English fluency

Technical customer-facing

Stakeholder management

Cross-functional collaboration

Technical guidance

Job description

Darktrace is seeking a Technical Success Manager in the United Kingdom who blends technical depth with customer advocacy to drive lasting value from cybersecurity technology. You will partner with security and IT teams to embed the platform into daily operations, reduce risk, and deliver measurable outcomes.

You will collaborate with Account Executives and other teams to monitor health, adoption, and renewal readiness, surfacing opportunities for expansion while guiding customers through