Enterprise Technical Success Manager — Adoption & Value

Darktrace; United Kingdom; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

30 days holiday

Birthday day off

Occupational pension

AD&Di-Insurance

Life insurance

Disability insurance

Employee Assistance Program

Job summary

Darktrace seeks a Technical Success Manager (TSM) in the United Kingdom to blend technical depth with customer advocacy and commercial awareness, helping customers embed the platform into daily security operations and achieve measurable risk reduction.

You will collaborate with Account Executives, Solutions Engineering, and Support to monitor health, adoption, and renewal readiness, driving value and growth across accounts.

Qualifications

• Fluency in German and English is essential.
• 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Ability to drive adoption, retention, technical value realisation, and customer health improvement.
• Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
• Confidence engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
• Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

Responsibilities

• Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
• Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
• Identify high-value use cases that make the platform part of everyday security operations.
• Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
• Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
• Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
• Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Job description

Darktrace seeks a Technical Success Manager (TSM) in the United Kingdom to blend technical depth with customer advocacy and commercial awareness, helping customers embed the platform into daily security operations and achieve measurable risk reduction.

You will collaborate with Account Executives, Solutions Engineering, and Support to monitor health, adoption, and renewal readiness, driving value and growth across accounts.