Remote Technical Success Manager - Cybersecurity Adoption

Darktrace; Washington; Hybrid; GBP 100,000 - 120,000; Full time

Benefits offered by this job

Remote work

Travel opportunities

Job summary

Darktrace is seeking a Technical Success Manager (TSM) to blend technical depth with customer advocacy, helping clients realise measurable value from cybersecurity technology. You will partner with security, IT, and leaders to turn deployments into lasting adoption while collaborating with AEs, SEs, and services teams.

This is a remote role with travel at least twice per year. You will guide customers from deployment to active use, identify high-value use cases, monitor health indicators, and

Qualifications

• 3+ years in a technical, customer-facing role (e.g., CSM, TAM, TSM)
• Understanding of enterprise cybersecurity, networking, cloud, SaaS or infrastructure.
• Ability to drive adoption, retention and customer health.
• Ability to translate complex concepts into practical guidance.
• Experience engaging with security engineers, SOC analysts, admins, leaders and executives.
• Strong communication, presentation, and cross-functional collaboration.

Responsibilities

• Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
• Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
• Identify high-value use cases that make the platform part of everyday security operations.
• Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
• Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
• Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
• Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Skills

Customer-facing experience

Enterprise cybersecurity knowledge

Stakeholder management

Communication skills

Job description

Darktrace is seeking a Technical Success Manager (TSM) to blend technical depth with customer advocacy, helping clients realise measurable value from cybersecurity technology. You will partner with security, IT, and leaders to turn deployments into lasting adoption while collaborating with AEs, SEs, and services teams.

This is a remote role with travel at least twice per year. You will guide customers from deployment to active use, identify high-value use cases, monitor health indicators, and