Strategic Technical Account Manager - E‑commerce SaaS

Rithum; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Remote-first working

25 Days PTO

Private medical insurance

Pension plan 4% company match

Wellness days

Professional development stipend

Remote work stipend (£45/month)

Job summary

Rithum, the world’s trusted commerce network, seeks a Technical Account Manager to guide enterprise clients through their journey with Rithum. You will align technical solutions to business goals and drive platform optimization, serving as the technical complement to the Client Success Manager.

You will manage channel implementations, oversee tactical execution, and collaborate with Product, Engineering, and Client Success teams. Travel up to 10% and a remote-first culture are offered.

Qualifications

• Experience supporting enterprise or strategic clients with onboarding and optimization.
• Foundational understanding of channel requirements, data mapping, and feed architecture.
• Strong communication with technical and non-technical stakeholders.

Responsibilities

• Serve as a weekly touchpoint for clients, managing BAU activities and ensuring timely execution.
• Develop and oversee channel implementation strategies aligned with technical requirements.
• Drive tactical execution across the platform including repricing and optimization.
• Conduct technical reviews and offer forward-looking recommendations.
• Act as a trusted technical advisor to help clients realize value.
• Own complex technical issue resolutions with Product, Engineering, and CS Eng teams.
• Bridge communication between client and internal teams to ensure alignment.
• Support technical roadmap planning and product feedback loops.

Skills

Technical account mgmt

Enterprise clients

Project management

Channel data mapping

AI tools

Salesforce/JIRA

Communication skills

Education

Bachelor’s degree in technical field

Tools

Salesforce

JIRA

Job description

Rithum, the world’s trusted commerce network, seeks a Technical Account Manager to guide enterprise clients through their journey with Rithum. You will align technical solutions to business goals and drive platform optimization, serving as the technical complement to the Client Success Manager.

You will manage channel implementations, oversee tactical execution, and collaborate with Product, Engineering, and Client Success teams. Travel up to 10% and a remote-first culture are offered.