Enterprise Physical Security Install & Service Engineer

QCIC group; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

QCIC group is seeking an experienced Physical Security Installation & Service Engineer to join our team in London. You will install, configure, maintain, and support electronic security systems across customer sites, with a focus on access control and CCTV on enterprise platforms.

The role involves fault finding, preventative maintenance, and reactive support to ensure customer security systems remain operational.

Qualifications

• Proven experience as a Physical Security Engineer or similar role.
• Strong background in installation and servicing of electronic security systems.
• Experience with enterprise access control systems such as Pro-Watch.
• Knowledge of access control hardware including controllers, readers, and locking solutions.
• Experience fault finding on IP-based security systems and networked devices.
• Ability to read technical drawings, schematics, and system documentation.

Responsibilities

• Install, configure, commission, and maintain physical security systems including access control and CCTV.
• Carry out planned preventative maintenance, reactive repairs, and fault diagnostics.
• Provide technical support and troubleshooting for customer systems.
• Configure and support enterprise access control platforms including Genetec Security Center and Honeywell Pro-Watch.
• Perform system upgrades, migrations, integrations, and hardware replacements.
• Diagnose faults across controllers, readers, locking hardware, networks and security devices.
• Liaise with customers, project teams and third-party suppliers to resolve issues.
• Complete accurate service reports and system handover information.
• Maintain high standard of customer service and professionalism.
• Participate in an out-of-hours call-out rota.

Skills

Physical Security

Access Control

CCTV

IP Networking

Technical Drawings

Diagnostics

Customer-facing

Driving Licence

Tools

Genetec Security Center

Honeywell Pro-Watch

Job description

QCIC group is seeking an experienced Physical Security Installation & Service Engineer to join our team in London. You will install, configure, maintain, and support electronic security systems across customer sites, with a focus on access control and CCTV on enterprise platforms.

The role involves fault finding, preventative maintenance, and reactive support to ensure customer security systems remain operational.