Physical Security Installation & Service Engineer

QCIC; Greater London; On-site; GBP 42,000 - 65,000; Full time

Job summary

QCIC is seeking an experienced Physical Security Installation & Service Engineer to install, configure, maintain and support electronic security systems across London client sites. You will handle access control and CCTV platforms with strong diagnostic capabilities and a focus on customer service.

The role requires on-site work, on-call availability, and the ability to deliver high-quality installations and upgrades, while liaising with customers and suppliers to ensure system performance and

Qualifications

• Proven experience in installing and servicing electronic security systems.
• Strong knowledge of access control, CCTV, and integrated security solutions.
• Experience with enterprise access control platforms such as Genetec, Lenel, and Pro-Watch.
• Full UK driving licence and ability to travel to customer sites.

Responsibilities

• Install, configure, commission, and maintain physical security systems including access control and CCTV.
• Perform planned preventative maintenance, reactive repairs, and fault diagnostics.
• Provide technical support and troubleshooting for customer systems.
• Coordinate with customers, project teams and third-party suppliers to resolve issues.
• Complete accurate service reports and handover documentation.

Skills

Access control systems

CCTV systems

Fault finding

Customer facing

IP networks

Driving licence

Tools

Genetec Security Center

Lenel OnGuard

C-CURE 9000

Pro-Watch

Job description

Physical Security Installation & Service Engineer

Location: London, UK – Salary: Competitive – Contract: Permanent – Hours: Full-time

About The Role

We are seeking an experienced Physical Security Installation & Service Engineer to join our team. The successful candidate will be responsible for the installation, configuration, maintenance, and support of a range of electronic security systems across customer sites. This role requires strong technical knowledge of access control, CCTV, and integrated security solutions, with experience working on enterprise-level platforms. The engineer will be responsible for delivering high-quality installations, fault finding, preventative maintenance, and reactive support to ensure customer security systems remain operational. The role will include participation in an on‑call/call‑out rota, providing out‑of‑hours support when required.

Key Responsibilities

• Install, configure, commission, and maintain physical security systems including access control, CCTV, and integrated security solutions.
• Carry out planned preventative maintenance (PPM), reactive repairs, and fault diagnostics.
• Provide technical support and troubleshooting for customer systems.
• Configure and support enterprise access control platforms including:
• C
• CURE 9000
• Genetec Security Center
• LenelS2 OnGuard
• Honeywell Pro-Watch
• Perform system upgrades, migrations, integrations, and hardware replacements.
• Diagnose faults across controllers, readers, locking hardware, networks, and associated security devices.
• Liaise with customers, project teams, and third‑party suppliers to resolve technical issues.
• Complete accurate service reports, documentation, and system handover information.
• Maintain a high standard of customer service and professionalism at all times.

Required Experience & Skills

• Proven experience as a Physical Security Engineer, Access Control Engineer, or similar role.
• Strong background in the installation and servicing of electronic security systems.
• Experience with enterprise access control systems such as:
• C
• CURE
• Genetec
• Lenel
• Pro-Watch
• Knowledge of access control hardware, including controllers, readers, door hardware, and locking solutions.
• Experience fault finding on IP‑based security systems and networked devices.
• Ability to read technical drawings, schematics, and system documentation.
• Strong problem‑solving skills with the ability to work independently.
• Excellent communication and customer‑facing skills.
• Full UK driving licence.

Desirable Qualifications / Experience

• Experience with CCTV systems and video management platforms.
• Knowledge of networking fundamentals (TCP/IP, switches, VLANs).
• Experience working on large commercial, corporate, or critical infrastructure sites.
• Manufacturer training or certifications in relevant security platforms.
• Experience with system integrations and database/server environments.

Personal Attributes

• Professional and reliable approach.
• Flexible attitude with the ability to respond to changing priorities.
• Strong attention to detail.
• Comfortable working independently and as part of a wider engineering team.
• Willingness to participate in the call‑out rota and provide emergency support when required.