Enterprise Partner Delivery Lead - Remote

Greenhouse Software, Inc.; Greater London; Hybrid; GBP 110,000 - 150,000; Full time

Job summary

Parloa is seeking a Sr Partner Delivery Manager to own and scale strategic relationships with global SI, consulting, and implementation partners responsible for delivering AI and customer experience solutions at enterprise scale.

You will shape how partners adopt, scale, and operationalize agentic AI, driving partner success across success metrics, governance, and collaborative programs with internal teams.

Qualifications

• 6+ years of experience in enterprise SaaS, consulting, partner management, customer success, or professional services.
• Proven track record with global systems integrators, consulting firms, or implementation partners.
• Strong understanding of enterprise delivery models, methodologies (SAFe, Agile/Waterfall), and governance.
• Excellent written and spoken English with executive presence.

Responsibilities

• Own a portfolio of strategic Parloa partners and build trusted relationships with executives and delivery leads.
• Advise partners on building and scaling their Parloa services practice and go-to-market motions.
• Guide partner-led enterprise AI and CX transformation programs and manage risks and escalations.
• Collaborate with Account Executives, Partner Managers and cross-functional internal teams.
• Drive governance, metrics, and reviews to scale Partner Success programs.

Skills

Partner relationship management

Strategic advisory

Delivery governance

Executive communication

Enterprise SaaS experience

Job description

Parloa is seeking a Sr Partner Delivery Manager to own and scale strategic relationships with global SI, consulting, and implementation partners responsible for delivering AI and customer experience solutions at enterprise scale.

You will shape how partners adopt, scale, and operationalize agentic AI, driving partner success across success metrics, governance, and collaborative programs with internal teams.