Birmingham, West Midlands, United Kingdom
Teleperformance
17.05.2025
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Full Job Description
Join a new UK team to support TP in developing opportunities with enterprise-level B2B targets.
Location: Remote or Hybrid (Flexible)
Department: Business Development
Reports to: Director of Market Engagement
Hours: Full-time (37.5 hours per week)
Role Overview
The Enterprise Inside Sales Manager focuses on building a rich pipeline of opportunities by leveraging channels such as calls, emails, LinkedIn, and other prospecting tools to identify and engage potential clients for TP. Previous experience in sourcing and developing enterprise-scale deals is essential. The role involves conducting research to target ideal customer profiles, crafting personalized outreach messages, and prequalifying leads by understanding their needs and pain points.
By nurturing relationships and coordinating initial meetings, the Enterprise Inside Sales Manager plays a critical role in driving early sales stages and ensuring a seamless handoff to account executives. This role is vital in expanding TP's client base and achieving revenue targets.
Role Outline & Responsibilities
- Prospecting and Lead Generation
- Research and identify target companies and decision-makers across sectors including Banking, Insurance, Retail, Automotive, Travel, Logistics, Telco, Media, and FMCG.
- Build and maintain a list of potential leads using tools like LinkedIn, sales prospecting platforms (e.g., Sales Navigator, ZoomInfo), and CRM databases.
- Qualify leads to ensure alignment with the company's target audience and needs.
- Initiate contact through calls, emails, and LinkedIn messages to uncover business needs and challenges.
- Manage a set of assigned or acquired accounts virtually to generate interest and create lead opportunities.
- Craft personalized outreach messages tailored to each prospect's industry, role, and pain points.
- Communicate Teleperformance’s value proposition effectively, highlighting solutions tailored to prospects' business challenges.
Follow-Up & Nurturing
- Follow up consistently with unresponsive leads using multi-channel strategies.
- Nurture prospects with relevant resources like case studies and whitepapers to build interest.
Appointment Setting
- Schedule discovery calls or meetings between prospects and sales teams.
- Confirm meeting details and ensure prospects are well briefed.
Data Management
- Keep CRM updated with lead information and activities.
- Track and report key metrics such as response and conversion rates.
Market & Industry Research
- Stay informed on industry trends, competitors, and market changes.
- Work with Marketing to identify new sales opportunities and market segments.
- Understand prospects' challenges and goals to position solutions effectively.
Collaborate closely with account executives and sales teams to align strategies and ensure smooth lead handoff. Provide insights from interactions to inform sales strategies and refine outreach approaches based on performance metrics. Continuously improve communication, objection handling, and personalization skills through training and self-learning.
Key Requirements
- Experience in sourcing and developing enterprise-scale deals.
- Degree in Business, Sales, or related field (preferred).
- 1-2 years in B2B sales, business development, or similar client-facing roles, focusing on prospecting and lead generation.
- Experience in BPO, CX management, or related fields is advantageous.
- Strong communication and interpersonal skills with professionalism.
- Proven ability to generate, qualify, and progress leads within a sales framework.
- Experience with CRM tools (e.g., Salesforce, HubSpot) and prospecting platforms (e.g., Sales Navigator, ZoomInfo).
- Goal-oriented with a track record of meeting or exceeding sales targets.
- Ability to execute structured outreach campaigns efficiently, managing rejections effectively.
- Experience with cold calling, emailing, and LinkedIn outreach to decision-makers.
- Self-management skills to prioritize tasks and meet objectives.
- Ability to balance detailed preparation with fast execution, avoiding paralysis by analysis.
- Self-starter with a passion for driving sales and achieving results.