Enterprise Implementation PM — Frontline Workforce Tech

FELICIS; Greater London; Hybrid; GBP 70,000 - 80,000; Full time

Benefits offered by this job

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35 days annual leave

Pension contributions matched up to 5%

Comprehensive health insurance

Enhanced parental leave & pay

Salary sacrifice childcare scheme (Nur

Annual all expenses paid team retreats

MacBook and home-office budget

Professional development budget

Unlimited free books

Job summary

Sona is seeking a Project Manager to lead an Implementation Pod and own a portfolio of enterprise deployments for our frontline customers. You will drive end-to-end delivery of Sona's HR, Scheduling, Payroll, LMS & ATS products, coordinating with customers and internal teams to meet scope, budgets and timelines.

Thrive in a fast-evolving environment, advocate for clarity, and ensure exceptional customer experience.

Qualifications

• Proven success delivering enterprise software implementation projects on time, within budget and scope.
• Excellent communication and stakeholder management skills, including working with C-level executives.
• Strong leadership and collaboration skills, able to influence without direct authority.
• Strategic thinker with strong risk management, planning and prioritisation capabilities.
• Calm, organised and results-driven under pressure, with excellent time management.
• Confident in presenting, reporting and managing multiple complex projects simultaneously.
• Bonus: experience with workforce management or HR software, experience managing customers in a frontline or operationally complex industry.

Responsibilities

• Lead and deliver projects on time, within scope and budget, maintaining the highest quality standards.
• Manage project risks, dependencies and scope, communicating mitigations and changes clearly to all stakeholders.
• Act as the primary customer advocate, building strong relationships and managing expectations throughout delivery.
• Coordinate internal teams, vendors and customers to ensure successful outcomes and efficient resource deployment.
• Produce clear, consistent documentation and status reports, escalating risks where required.
• Support our Land and Expand approach by driving strong customer partnerships and early value realisation.
• Continuously improve project processes and tools to enhance delivery speed, quality and customer satisfaction.

Skills

Stakeholder management

Leadership

Strategic thinking

Time management

Communication

Presentation

Job description

Sona is seeking a Project Manager to lead an Implementation Pod and own a portfolio of enterprise deployments for our frontline customers. You will drive end-to-end delivery of Sona's HR, Scheduling, Payroll, LMS & ATS products, coordinating with customers and internal teams to meet scope, budgets and timelines.

Thrive in a fast-evolving environment, advocate for clarity, and ensure exceptional customer experience.