Frontline Workforce PM | Hybrid + Equity + Generous Leave

Sona; Greater London; Hybrid; GBP 70,000 - 80,000; Full time

Benefits offered by this job

Share options

Hybrid pattern

35 days leave

Pension matched

Health insurance

Parental leave

Childcare scheme

Team retreats

Home office budget

Laptop and gear

Professional development

Books allowance

Job summary

Sona, the AI-native workforce management platform, is hiring a Project Manager to own enterprise implementations end to end across hospitality, retail and social care sectors from London. You'll partner with a Solutions Architect, manage scope, budgets and timelines, and deliver an exceptional customer experience.

You'll lead cross-functional teams, coordinate with customers and internal Product, Commercial and Customer teams, and continuously improve processes.

Qualifications

• Proven success delivering enterprise software implementation projects on time, within budget and scope.
• Excellent communication and stakeholder management skills, including working with C-level executives.
• Strong leadership and collaboration skills, able to influence without direct authority.
• Strategic thinker with strong risk management, planning and prioritisation capabilities.
• Calm, organised and results-driven under pressure, with excellent time management.
• Confident in presenting, reporting and managing multiple complex projects simultaneously.
• Comfortable using AI in your own workflow, notes, actions, tracking, and able to explain where you'd trust it and where you wouldn't.

Responsibilities

• Lead and deliver projects on time, within scope and budget, maintaining the highest quality standards.
• Manage project risks, dependencies and scope, communicating mitigations and changes clearly to all stakeholders.
• Act as the primary customer advocate, building strong relationships and managing expectations throughout delivery.
• Coordinate internal teams, vendors and customers to ensure successful outcomes and efficient resource deployment.
• Produce clear, consistent documentation and status reports, escalating risks where required.
• Support our Land and Expand approach by driving strong customer partnerships and early value realisation.
• Continuously improve project processes and tools to enhance delivery speed, quality and customer satisfaction.

Skills

Project leadership

Stakeholder management

Communication

Risk management

Planning & prioritisation

Time management

Executive communication

Tools

Smartsheets

Job description

Sona, the AI-native workforce management platform, is hiring a Project Manager to own enterprise implementations end to end across hospitality, retail and social care sectors from London. You'll partner with a Solutions Architect, manage scope, budgets and timelines, and deliver an exceptional customer experience.

You'll lead cross-functional teams, coordinate with customers and internal Product, Commercial and Customer teams, and continuously improve processes.