Enterprise Customer Success Manager — Hybrid (AI Platform)

Pigment; Greater London; Hybrid; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Competitive package

Health insurance

Lunch vouchers

Gym access

Offsite events

London office access

Job summary

Pigment, the AI-powered platform for business planning and performance management, is hiring a Customer Success Manager (CSM) to manage a portfolio of Corporate & Enterprise accounts in a hybrid London role.

You will build trusted advisor relationships with executive sponsors, drive adoption and value realization, and collaborate with product and sales teams to expand ARR while ensuring high customer satisfaction.

Qualifications

• Proven track record in SaaS customer success for enterprise accounts.
• Fluent in French and English with outstanding communication skills.
• Strong analytical ability to drive adoption and value.

Responsibilities

• Develop Success & Value Realisation plans and align stakeholders to deliver outcomes.
• Expand use cases across departments to drive ARR and reduce risk.
• Oversee customer implementations and ensure high platform adoption.
• Deliver compelling presentations and share best practices to customers.
• Lead community development through events and thought leadership.
• Collaborate with product teams on the product vision and roadmap.
• Own revenue on the book of business, including renewals and expansions.
• Analyze customer data to identify growth opportunities and risks.
• Maintain strong relationships with executive sponsors at all levels.

Skills

Customer success

Account management

SaaS experience

French

English

Job description

Pigment, the AI-powered platform for business planning and performance management, is hiring a Customer Success Manager (CSM) to manage a portfolio of Corporate & Enterprise accounts in a hybrid London role.

You will build trusted advisor relationships with executive sponsors, drive adoption and value realization, and collaborate with product and sales teams to expand ARR while ensuring high customer satisfaction.