Enterprise Customer Success Manager – DACH (German/English)

Udemy; Greater London; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

Coursera + Udemy is seeking a Customer Success Manager to partner with large enterprise customers across the DACH region, ensuring successful adoption of Udemy Business and helping customers achieve strategic learning goals. You will build trusted relationships with stakeholders from programme managers to senior executives and act as a strategic advisor throughout the lifecycle.

Working with Sales and cross-functional teams, you will own retention and renewals while identifying growth

Qualifications

• 5–8 years of experience in B2B SaaS customer success, account management, consulting, or sales.
• Fluency in German and English at executive level.
• Experience with enterprise customers in HR/ Learning & Development is a plus.
• Proven ability to build trusted relationships and develop long-term partnerships.
• Proven ability to identify and drive upsell and expansion opportunities.
• Ability to analyze data and translate insights into value for customers.
• Understanding of integration concepts (SSO, APIs) and feature customization.
• Excellent communication and storytelling for executive audiences.

Responsibilities

• Proactively manage a portfolio of enterprise Udemy Business customers in the DACH market.
• Advise customers on learning strategies to support growth and transformation.
• Build trusted executive-level relationships and run regular Executive Business Reviews.
• Partner with Sales to focus on retention, renewals, and upsell opportunities, including onboarding.
• Drive adoption and engagement of Udemy Business within customer organizations.
• Monitor customer health, usage, and engagement metrics to demonstrate value.
• Provide feedback to Product Management on customer requests and insights.
• Collaborate with Marketing to identify case studies and advocate for customers externally.
• Refine internal processes, programs, and resources to improve CS efficiency and impact.

Skills

German language

English language

B2B SaaS

Account management

Strategic partnerships

Upsell opportunities

Executive engagement

Data-driven insights

Customer lifecycle

Job description

Coursera + Udemy is seeking a Customer Success Manager to partner with large enterprise customers across the DACH region, ensuring successful adoption of Udemy Business and helping customers achieve strategic learning goals. You will build trusted relationships with stakeholders from programme managers to senior executives and act as a strategic advisor throughout the lifecycle.

Working with Sales and cross-functional teams, you will own retention and renewals while identifying growth