Strategic German-Speaking Enterprise CSM (DACH)

Coursera; Greater London; In loco; GBP 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Coursera is seeking a Customer Success Manager (German-speaking) to partner with enterprise customers across the DACH region, ensuring successful adoption of Udemy Business and achieving strategic learning goals. You will build trusted relationships with stakeholders ranging from program managers to senior executives, acting as a strategic advisor throughout the lifecycle.

You will work with Sales and cross-functional teams to own retention, renewals, and opportunities for growth, while

Competenze

• 5-8 years of experience in B2B SaaS customer success, account management, consulting, or sales, focused on enterprise accounts (> $100k ACV)
• Fluency in German and English, able to lead executive conversations
• Experience with enterprise customers in HR, Learning & Development, or Talent Management
• Strong ability to build trusted relationships with stakeholders and sponsors
• Proven upsell and account expansion capability
• Experience improving customer health, adoption, usage, and value realization
• Managing renewals, retention, and expansion strategies

Mansioni

• Proactively manage a portfolio of enterprise Udemy Business customers in the DACH market, focusing on health, retention, and expansion
• Serve as a subject matter expert on the Udemy Business platform and advise on learning and development strategies
• Build relationships at executive level and conduct regular business reviews
• Collaborate with Sales to drive retention, renewals, and upsell opportunities while onboarding new customers
• Drive adoption through promotions and increase utilization within customer organizations
• Monitor health, usage, engagement metrics, and translate insights into actions
• Provide feedback to Product Management and Marketing to align product and customer needs
• Develop proactive account plans aligned with customer objectives and learning goals

Conoscenze

German language

English language

Descrizione del lavoro

Coursera is seeking a Customer Success Manager (German-speaking) to partner with enterprise customers across the DACH region, ensuring successful adoption of Udemy Business and achieving strategic learning goals. You will build trusted relationships with stakeholders ranging from program managers to senior executives, acting as a strategic advisor throughout the lifecycle.

You will work with Sales and cross-functional teams to own retention, renewals, and opportunities for growth, while