Enterprise CSM, DACH (German-speaking) | Growth & Retention

Coursera Inc.; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Coursera is seeking a Customer Success Manager (German-speaking) to partner with enterprise customers across the DACH market, ensuring successful adoption of Udemy Business and helping customers achieve strategic learning goals.

You will build trusted relationships with stakeholders from program managers to executives, acting as a strategic advisor, and collaborate with Sales, Product, and Marketing to drive retention, expansion, and measurable value.

Qualifications

• 5-8 years of experience in B2B SaaS customer success, account management, consulting, or sales.
• Fluency in German and English.
• Experience with enterprise customers in HR/Learning & Development is a plus.
• Strong relationship building and strategic partnerships with stakeholders.
• Proven ability to identify and drive upsell and renewal opportunities.
• Data-driven with ability to translate insights into actions.
• Knowledge of SSO, APIs, and feature customization is helpful.
• Excellent communication, presentation, and stakeholder management skills.

Responsibilities

• Proactively manage a portfolio of enterprise Udemy Business customers in the DACH market.
• Advise customers on learning and development strategies to support growth.
• Maintain executive relationships and conduct regular business reviews.
• Collaborate with Sales on retention, renewals, and upsell opportunities; onboard new customers.
• Design and launch internal promotion programs to drive adoption and utilization.
• Monitor health, usage, and engagement metrics; translate into value.
• Provide product management with customer insights and requests to guide development.
• Partner with Marketing to develop case studies and customer advocacy.
• Refine internal and customer-facing processes to improve CS efficiency and impact.

Skills

Enterprise accounts

German language

English language

SaaS

Job description

Coursera is seeking a Customer Success Manager (German-speaking) to partner with enterprise customers across the DACH market, ensuring successful adoption of Udemy Business and helping customers achieve strategic learning goals.

You will build trusted relationships with stakeholders from program managers to executives, acting as a strategic advisor, and collaborate with Sales, Product, and Marketing to drive retention, expansion, and measurable value.