Enterprise Customer Success Manager

Azoma; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Shape AI commerce future

Work with top brands

Job summary

Azoma is seeking an Enterprise Customer Success Manager to scale operations for global FMCG brands. You will bridge our AI-driven optimization platform with client success, coordinating multi-stakeholder programs and delivering high-value outcomes.

You will work with Amazon/ecommerce ecosystems, build scalable workflows, analyze performance metrics, and nurture relationships with brand managers and digital teams to drive adoption and long-term partnerships.

Qualifications

• 4-6 years of experience in Amazon/ecommerce ecosystem (agency or brand-side)
• Proven track record managing complex ecommerce operations or digital shelf strategies
• Deep understanding of marketplace dynamics, SEO, and content optimization
• Experience with enterprise clients and managing multiple stakeholder relationships
• Strong analytical skills with ability to derive insights from complex data sets
• Excellent project management and communication abilities
• Experience with AI tools, automation, or emerging commerce technologies

Responsibilities

• Coordinate cross-functional teams to deliver optimization projects on time and within scope
• Develop and refine operational workflows for enterprise-scale deployments
• Analyze performance metrics and translate data into actionable client recommendations
• Build strong relationships with brand managers and digital teams at major FMCG companies
• Contribute to product development based on client feedback and market needs

Skills

Ecommerce experience

Marketplace dynamics

Analytics

Client management

Project management

Tools

AI tools

Automation tooling

Job description

About Azoma:

Azoma is pioneering the future of AI-driven commerce, helping the world's leading consumer brands optimize their visibility across emerging AI platforms including ChatGPT, Amazon Rufus, and Walmart Sparky. We're at the forefront of Agentic Commerce Optimization (ACO), working with Fortune 500 clients including Mars, Unilever, and P&G, to dominate conversational commerce.

The Role:

We're seeking an Enterprise Customer Success Manager who brings deep ecommerce marketplace expertise to help scale our enterprise client operations. You'll be the bridge between our AI optimization technology and client success, ensuring flawless execution of high-value programs for global brands.

Key Responsibilities:

• Coordinate cross-functional teams to deliver optimization projects on time and within scope


• Develop and refine operational workflows for enterprise-scale deployments


• Analyze performance metrics and translate data into actionable client recommendations


• Build strong relationships with brand managers and digital teams at major FMCG companies


• Contribute to product development based on client feedback and market needs

What We're Looking For:

• 4-6 years of experience in Amazon/ ecommerce ecosystem (agency or brand-side required)


• Proven track record managing complex ecommerce operations or digital shelf strategies


• Deep understanding of marketplace dynamics, SEO, and content optimization


• Experience with enterprise clients and managing multiple stakeholder relationships


• Strong analytical skills with ability to derive insights from complex data sets


• Excellent project management and communication abilities


• Experience with AI tools, automation, or emerging commerce technologies

What You'll Get:

• Opportunity to shape the future of AI commerce at a fast-growing company


• Work directly with the world's most recognizable consumer brands


• Be part of defining an entirely new category (Agentic Commerce Optimization)


• Competitive compensation and growth opportunities