Enterprise Ecommerce Success Manager — AI-Driven Commerce

Azoma; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Shape AI commerce future

Work with top brands

Job summary

Azoma is seeking an Enterprise Customer Success Manager to scale operations for global FMCG brands. You will bridge our AI-driven optimization platform with client success, coordinating multi-stakeholder programs and delivering high-value outcomes.

You will work with Amazon/ecommerce ecosystems, build scalable workflows, analyze performance metrics, and nurture relationships with brand managers and digital teams to drive adoption and long-term partnerships.

Qualifications

• 4-6 years of experience in Amazon/ecommerce ecosystem (agency or brand-side)
• Proven track record managing complex ecommerce operations or digital shelf strategies
• Deep understanding of marketplace dynamics, SEO, and content optimization
• Experience with enterprise clients and managing multiple stakeholder relationships
• Strong analytical skills with ability to derive insights from complex data sets
• Excellent project management and communication abilities
• Experience with AI tools, automation, or emerging commerce technologies

Responsibilities

• Coordinate cross-functional teams to deliver optimization projects on time and within scope
• Develop and refine operational workflows for enterprise-scale deployments
• Analyze performance metrics and translate data into actionable client recommendations
• Build strong relationships with brand managers and digital teams at major FMCG companies
• Contribute to product development based on client feedback and market needs

Skills

Ecommerce experience

Marketplace dynamics

Analytics

Client management

Project management

Tools

AI tools

Automation tooling

Job description

Azoma is seeking an Enterprise Customer Success Manager to scale operations for global FMCG brands. You will bridge our AI-driven optimization platform with client success, coordinating multi-stakeholder programs and delivering high-value outcomes.

You will work with Amazon/ecommerce ecosystems, build scalable workflows, analyze performance metrics, and nurture relationships with brand managers and digital teams to drive adoption and long-term partnerships.