Remote Enterprise Customer Success Manager – Private Markets

Gain.Pro; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Annual bonus

Private medical insurance

Remote working

Wellbeing allowance

Job summary

Gain is seeking a Customer Success Manager to support our European growth, managing a book of enterprise PE/M&A clients and ensuring success on our SaaS platform. You will drive renewals, upsells, and customer enablement while acting as the voice of the customer across the organization.

The role offers a competitive base salary with annual bonus, a flexible hybrid model with the London office, private medical insurance, and opportunities for rapid career progression in a global fintech

Qualifications

• At least 3 years in client-facing B2B SaaS for PE/M&A.
• Business or finance degree from a leading university.
• Customer-centric with a value-driven mindset.
• Structured, organized and proactive.
• Excellent stakeholder communication across seniority levels.
• Self-starter with ability to drive progress independently.
• Fluent in English (C1+).

Responsibilities

• Build lasting customer relationships across enterprise clients.
• Ensure customer success and train users on the platform.
• Gather feedback to inform product improvements.
• Drive renewal and upsell opportunities.
• Leverage CRM and CS tools to manage KPIs.
• Help shape scalable processes as the team grows.

Skills

Client-facing SaaS

PE/M&A knowledge

Enterprise clients

Education

Business or Finance degree

Tools

CRM system

Job description

Gain is seeking a Customer Success Manager to support our European growth, managing a book of enterprise PE/M&A clients and ensuring success on our SaaS platform. You will drive renewals, upsells, and customer enablement while acting as the voice of the customer across the organization.

The role offers a competitive base salary with annual bonus, a flexible hybrid model with the London office, private medical insurance, and opportunities for rapid career progression in a global fintech