Senior Enterprise CSM, EMEA — Growth & Adoption

lumalabs-ai; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Luma is seeking a Senior Customer Success Manager for EMEA to own a portfolio of strategic enterprise customers, drive platform adoption, and expand usage across accounts.

You will partner with product and engineering, translate usage data into growth strategies, and lead renewals and long-term account planning across regions. Fluent German is highly valued for cross‑border collaboration and growth initiatives.

Qualifications

• 5–10+ years experience in Strategic Account Management, Enterprise Sales, or commercial Customer Success within SaaS, AI or enterprise technology.
• Native or Fluent German speaker.
• Strong track record of driving expansion and growth within large, complex accounts.

Responsibilities

• Own a portfolio of strategic accounts with responsibility for expansion and long-term growth.
• Identify and execute opportunities to increase usage across teams and geographies.
• Build multi-threaded relationships across technical, operational and executive stakeholders.
• Own and interpret usage data to identify trends and inform growth strategies.
• Partner with product and engineering teams to unlock new use cases and remove adoption blockers.
• Lead account planning, expansion strategy and commercial conversations within accounts.
• Contribute to renewals and long-term account strategy to sustain growth over time.

Skills

German language

Strategic Account Management

Enterprise Sales

Commercial mindset

Data-driven

Job description

Luma is seeking a Senior Customer Success Manager for EMEA to own a portfolio of strategic enterprise customers, drive platform adoption, and expand usage across accounts.

You will partner with product and engineering, translate usage data into growth strategies, and lead renewals and long-term account planning across regions. Fluent German is highly valued for cross‑border collaboration and growth initiatives.