Enterprise CSM: AI-Driven Workflow Adoption

Airtable; Greater London; Hybrid; GBP 85,000 - 125,000; Full time

Job summary

Airtable is hiring a Customer Success Manager to own a portfolio of enterprise customers post-sale. You will guide onboarding, drive adoption of Airtable and AI features, and partner with Account Executives to focus on renewal and growth.

We seek candidates with 5+ years in enterprise customer success, proven ROI delivery, and strong cross-functional collaboration capabilities across Sales, Product and Marketing.

Qualifications

• 5+ years in enterprise customer success or related roles for B2B SaaS.
• Proven ability to drive onboarding, adoption, retention and expansion.
• Experience managing multi-stakeholder accounts and guiding customers.

Responsibilities

• Serve as post-sales point of contact, guiding customers to resolution.
• Lead onboarding plans to launch primary workflows within 90 days.
• Develop success plans focused on AI adoption and ROI.
• ConductExecutive Business Reviews and value-based reviews.
• Build champions across accounts to sustain adoption.
• Deliver enablement sessions and governance discussions.
• Monitor health, adoption trends and risk signals, flag early.
• Identify expansion opportunities and hand to AE with context.

Skills

Enterprise customer success

Account management

Solutions consulting

Technical account management

AI awareness

Job description

Airtable is hiring a Customer Success Manager to own a portfolio of enterprise customers post-sale. You will guide onboarding, drive adoption of Airtable and AI features, and partner with Account Executives to focus on renewal and growth.

We seek candidates with 5+ years in enterprise customer success, proven ROI delivery, and strong cross-functional collaboration capabilities across Sales, Product and Marketing.