Enterprise CS Manager: AI-Driven Growth
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Job summary
Cvent is seeking a Customer Success professional to oversee global Fortune 500 client accounts, drive adoption of our meetings, events and hospitality platform, and deliver strategic value.
You will partner with Sales, Technology, and Marketing to design training, create account plans, and ensure client satisfaction while expanding usage.
The role requires strong relationship building, project management, and travel up to 15%.
Qualifications
- Bachelor’s degree or equivalent professional experience preferred.
- Proven experience in a Customer Success role.
- Experience in Fortune 500, travel or software industries is a plus.
- Strong client relationship development skills.
- Ability to manage multiple projects independently.
- Excellent communication with clients and teams.
- Proficiency with Office suite and Salesforce.com.
Responsibilities
- Provide global client account oversight and ownership.
- Cultivate new business opportunities by asking questions and sharing findings with sales.
- Monitor user adoption and use to increase usage.
- Maintain advisory relationships with key client contacts.
- Coordinate client communications plans and SOPs.
- Work with Technology, Sales, Client Services and Marketing to resolve issues.
- Design and deliver user training programs.
- Document feature requests and progress updates.
Skills
Education
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Job description
Cvent is seeking a Customer Success professional to oversee global Fortune 500 client accounts, drive adoption of our meetings, events and hospitality platform, and deliver strategic value.
You will partner with Sales, Technology, and Marketing to design training, create account plans, and ensure client satisfaction while expanding usage.
The role requires strong relationship building, project management, and travel up to 15%.
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