Enterprise CS Manager, MarTech — Hybrid & Global Travel

Dormont Manufacturing Co; United Kingdom; On-site; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Private medical insurance

Life insurance

Two Celebration Days

Enhanced parental leave

25 days annual leave

Mac computers

Job summary

Mention Me is seeking an Enterprise Customer Success Manager to own post-sale relationships with our most strategic accounts. You will engage C-suite executives, drive value, expand platform usage, and champion our solution within large, global organisations.

This role requires on-site presence, complex stakeholder navigation, and travel 30%+ or more across the UK and internationally. You will lead executive reviews, manage multi-workstream programmes, and own revenue retention and expansion

Qualifications

• 5+ years in CS, strategic accounts, or consulting with large enterprise focus.
• Proven ability to manage executive relationships (VP+) at matrixed organisations.
• History of navigating complex enterprises and multi-stakeholder programs.
• Experience delivering revenue retention and expansion through relationships.
• Willingness to travel 50%+ to customer sites (UK and international).

Responsibilities

• Build trusted relationships at C-suite and VP level across your portfolio.
• Lead executive reviews tying ROI to board priorities.
• Coordinate cross-functional programmes across CRM, Marketing, CX, Data, and IT.
• Drive Net Revenue Retention (NRR) and revenue expansion in your portfolio.
• Onboard new enterprise customers with cross-functional teams to deliver value.
• Develop tailored Success Plans mapping platform capabilities to objectives.
• Represent customer feedback to influence product roadmap and pricing decisions.
• Collaborate with marketing to support client retention and advocacy.

Skills

Executive relationships

Enterprise accounts

Stakeholder engagement

Travel 50%+

Job description

Mention Me is seeking an Enterprise Customer Success Manager to own post-sale relationships with our most strategic accounts. You will engage C-suite executives, drive value, expand platform usage, and champion our solution within large, global organisations.

This role requires on-site presence, complex stakeholder navigation, and travel 30%+ or more across the UK and internationally. You will lead executive reviews, manage multi-workstream programmes, and own revenue retention and expansion