Enterprise CS Manager: Adoption & Renewal

hyperexponential; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

£5,000 training and conference budget

33 days holiday (33 days total with 25

Company pension via Penfold

Mental health support

Wellbeing allowance

Private healthcare insurance

Income protection

Cycle to Work Scheme

Job summary

hx is expanding its Global Customer Success team in London. You’ll build trusted relationships with enterprise insurers, drive adoption, manage renewals and translate customer insight into product and commercial decisions.

You’ll work across Sales, Product and Delivery to deliver high-quality engagements and influence the roadmap while maintaining strong account health.

The role offers ownership, complex enterprise relationships and opportunities to shape how Customer Success scales at hx.

Qualifications

• Delivered measurable value and adoption outcomes for enterprise SaaS customers.
• Managed account health and renewals with strong net revenue retention.
• Led high-impact customer engagements (QBRs, workshops, value assessments).
• Captured and synthesised structured customer feedback to drive improvements.
• Collaborated with Sales, Product and Delivery to resolve challenges.
• Shown resilience and proactive ownership in fast-paced environments.

Responsibilities

• Drive measurable customer value and adoption by guiding accounts to strategic outcomes.
• Maintain and grow account health, delivering strong renewal outcomes and expansion opportunities.
• Deliver high-quality engagements (QBRs, workshops, value assessments) that elevate the hx brand.
• Capture feedback from enterprise customers to inform product and operations.
• Collaborate with Sales, Product, and Delivery to ensure seamless delivery.
• Demonstrate hx values and culture in performance reviews.

Skills

Enterprise SaaS experience

Account management

Stakeholder management

Executive communication

Customer success strategy

Job description

hx is expanding its Global Customer Success team in London. You’ll build trusted relationships with enterprise insurers, drive adoption, manage renewals and translate customer insight into product and commercial decisions.

You’ll work across Sales, Product and Delivery to deliver high-quality engagements and influence the roadmap while maintaining strong account health.

The role offers ownership, complex enterprise relationships and opportunities to shape how Customer Success scales at hx.