Enterprise CS Leader: Retention, Growth & Exec Advisory

Deltek; Greater London; On-site; GBP 85,000 - 110,000; Full time

Job summary

Deltek is seeking an Enterprise Customer Success Manager to drive health, retention, and growth of strategic Professional Services accounts. You will build executive relationships, align Deltek solutions to measurable business value, and lead onboarding, adoption, and engagement strategies.

You will manage risk, identify growth opportunities, and work cross-functionally to ensure a seamless customer experience.

Qualifications

• Experience managing enterprise SaaS or ERP customers.
• Strong commercial acumen and ability to link technology to business value.
• Excellent stakeholder management, communication, and presentation skills.
• Proven ability to manage multiple accounts and priorities.

Responsibilities

• Build executive relationships with enterprise stakeholders and act as a trusted advisor.
• Lead onboarding and drive adoption to maximise customer value.
• Partner with Sales on renewals, upsell, and cross-sell while maintaining long-term relationships.
• Collaborate cross-functionally with Sales, Product, Support, Services and Cloud teams to deliver outcomes.
• Maintain accurate account data, success plans, and health metrics in Gainsight/Salesforce.

Skills

Enterprise SaaS

Stakeholder mgmt

Executive engagement

Account leadership

Education

Bachelor’s degree

Tools

Gainsight

Salesforce

Job description

Deltek is seeking an Enterprise Customer Success Manager to drive health, retention, and growth of strategic Professional Services accounts. You will build executive relationships, align Deltek solutions to measurable business value, and lead onboarding, adoption, and engagement strategies.

You will manage risk, identify growth opportunities, and work cross-functionally to ensure a seamless customer experience.