Global Enterprise CS Leader — Strategic Accounts

Sedna; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Sedna is seeking an Enterprise Customer Success Manager to own high-value Premier and Strategic accounts globally. This senior, autonomous role requires executive presence and the ability to shape renewal and expansion conversations in partnership with Sales.

You will monitor account health, develop success plans, and coordinate cross-functionally to drive Net Revenue Retention and growth across Premier accounts. This is a pivotal role in Sedna's customer success strategy.

Qualifications

• Significant experience managing complex, high-value B2B accounts at a senior level.
• Track record of executive relationships and co-owning commercial outcomes with Sales.
• Strong ability to read renewal situations and act with urgency.
• Familiarity with Salesforce or equivalent CRM; experience with data tools is a plus.

Responsibilities

• Own a named portfolio of Premier and Strategic accounts; manage renewals and expansions.
• Build and maintain executive-level relationships; ensure customers are positioned for renewal.
• Produce and execute success plans tied to customer outcomes and health signals.
• Lead QBRs with commercial framing to advance relationships and revenue.

Skills

Executive relationships

Renewals & expansion

Account ownership

Commercial conversations

Tools

Salesforce CRM

Mixpanel

Snowflake

Job description

Sedna is seeking an Enterprise Customer Success Manager to own high-value Premier and Strategic accounts globally. This senior, autonomous role requires executive presence and the ability to shape renewal and expansion conversations in partnership with Sales.

You will monitor account health, develop success plans, and coordinate cross-functionally to drive Net Revenue Retention and growth across Premier accounts. This is a pivotal role in Sedna's customer success strategy.