Outcome-Driven CS Manager, Managed Services

CO2007 CDW Limited

Peterborough

On-site

GBP 42,000 - 68,000

Full time

9 days ago

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Job summary

CDW is seeking a Customer Success Manager to own proactive engagement and retention across a portfolio of mid-tail accounts, aligning to customer outcomes, adoption, and renewal readiness. You will collaborate with Sales, Renewals and Service Delivery to drive value realization and a high-quality customer experience.

Required: experience managing a proactive, scalable customer cadence, identifying risks early, and maintaining renewal readiness.

Qualifications

Experience running a proactive, scaled customer cadence across a mid-tail portfolio.
Strong ability to identify risk, spotting early warning signals and keeping accounts renewal-ready.
Proven skills in building outcome- and KPI-led plans and running business reviews.

Responsibilities

Drive a proactive, predictable cadence across the mid-tail portfolio and plan engagements around service reviews, anniversaries, and renewals.
Develop and maintain success plans and KPIs; conduct 6-monthly business reviews.
Identify early warning signals and keep accounts renewal-ready in collaboration with Renewals and Service Delivery.
Accelerate adoption and time-to-value after service transition; surface expansion opportunities with Sales.
Deliver full coverage of the mid-touch portfolio and adapt coverage to demand.
Turn insights into repeatable patterns to improve CS Ops and tooling.