Enterprise Client Advocacy & Case Studies Lead

Concentrix; Greater London; In loco; GBP 60.000 - 85.000; Tempo pieno

Descrizione del lavoro

Concentrix is seeking a Customer Marketing Manager in London to turn client success into market credibility. This role sits at the intersection of Sales, Account Management, Delivery and Marketing, focusing on identifying stories, securing approvals, and delivering credible, referenceable proofs that strengthen relationships with enterprise clients.

You will build case studies, manage advocacy programs, collaborate with cross functional teams, and drive client references for sales and PR.

Competenze

• Fluent English is essential for client-facing communications.
• Proven experience in B2B Customer Marketing, Advocacy or Reference Management.
• Experience building and managing client case studies and references.
• Background in enterprise services, SaaS or technology environments.
• Strong stakeholder management and cross-functional collaboration skills.

Mansioni

• Identify and activate new logo and project wins with sales and account teams.
• Develop written, video and presentation-ready client stories and case studies.
• Build and scale customer advocacy programmes and reference pools.
• Collaborate with Sales, Delivery and Marketing teams to surface client stories.
• Manage client approvals, engagements and reference usage professionally.
• Support awards and industry recognition submissions with PR/Marketing.

Conoscenze

Fluent English

Proven B2B Customer Marketing

Advocacy & Reference Management

Enterprise SaaS experience

Stakeholder management

Descrizione del lavoro

Concentrix is seeking a Customer Marketing Manager in London to turn client success into market credibility. This role sits at the intersection of Sales, Account Management, Delivery and Marketing, focusing on identifying stories, securing approvals, and delivering credible, referenceable proofs that strengthen relationships with enterprise clients.

You will build case studies, manage advocacy programs, collaborate with cross functional teams, and drive client references for sales and PR.