Temporary Customer Advocacy Manager

Love Success PLC; City of Westminster; Híbrido; GBP 42 000 - 46 000; Tempo integral

Resumo da oferta

Love Success PLC in London is seeking a proactive Customer Advocacy Manager for a 12-month temporary contract. You will build advocacy programmes, craft case studies, testimonials, videos and profiles, and collaborate with customers and internal teams to gather stories that boost brand credibility and fuel growth.

You will lead interviewing, content-writing, and stakeholder management, handling relationships with multiple teams and advocates, and delivering engaging material to deadlines.

Qualificações

• 3–5 years' experience in customer marketing, content marketing, communications, PR, customer success, or a related field.
• Experience creating case studies, customer success stories, testimonials, or similar content.
• Excellent written communication and storytelling skills, with the ability to turn complex information into engaging narratives.
• Strong interviewing and relationship-building skills.
• Excellent project management and stakeholder coordination abilities.
• Highly organised, detail-oriented, and able to manage multiple projects and deadlines.

Responsabilidades

• Develop and manage customer advocacy programmes, identifying and building relationships with customer advocates.
• Create engaging customer case studies, success stories, testimonials, videos and customer profiles.
• Conduct customer interviews to understand business challenges, results and the value delivered.
• Coordinate with writers, designers, and external agencies to produce high-quality content.
• Manage customer reference requests from sales teams, matching advocates to relevant opportunities.
• Promote customer stories across websites, social media, marketing campaigns, events and webinars.
• Support customer participation in speaking engagements, industry events, award submissions and panel discussions.
• Collaborate with sales, marketing, communications and customer success teams to deliver advocacy initiatives.
• Track programme performance, content engagement, and customer participation, providing regular reports and recommendations.

Conhecimentos

Relationship-building

Content writing

Interviewing

Stakeholder management

Project management

Storytelling

Descrição da oferta de emprego

This 12-month temporary Customer Advocacy Manager role in the City of London with Love Success PLC offers £230–£250 per day, working hybrid with one day in the office and four remotely. The successful candidate will build advocacy programmes, identifying and nurturing relationships with customer advocates, and produce compelling case studies, testimonials, videos and profiles that demonstrate success. Close collaboration with customers and internal teams is essential to gather stories and references that strengthen brand credibility and support growth. Strong relationship-building, interviewing and content-writing abilities are required, alongside confidence managing multiple stakeholders and delivering engaging material to deadlines. The position suits someone proactive and organised, available to start promptly.

Location: Hybrid - 1 day in the office, 4 days working remotely Duration : 12 months Salary: £230-£250 per day Start Date : ASAP

About the Role

We are seeking a proactive and relationship-focused Customer Advocacy andamp; Case Study Manager to develop customer advocacy programmes and showcase customer success through compelling stories and content. You will work closely with customers and internal teams to create case studies, testimonials and customer references that build brand credibility, strengthen relationships and support business growth.

Key Responsibilities

• Develop and manage customer advocacy programmes, identifying and building relationships with customer advocates.
• Create engaging customer case studies, success stories, testimonials, videos and customer profiles.
• Conduct customer interviews to understand business challenges, results and the value delivered.
• Coordinate with writers, designers, and external agencies to produce high-quality content.
• Manage customer reference requests from sales teams, matching advocates to relevant opportunities.
• Promote customer stories across websites, social media, marketing campaigns, events and webinars.
• Support customer participation in speaking engagements, industry events, award submissions and panel discussions.
• Collaborate with sales, marketing, communications and customer success teams to deliver advocacy initiatives.
• Track programme performance, content engagement, and customer participation, providing regular reports and recommendations.

About You

• 3-5 years'' experience in customer marketing, content marketing, communications, PR, customer success, or a related field.
• Experience creating case studies, customer success stories, testimonials, or similar content.
• Excellent written communication and storytelling skills, with the ability to turn complex information into engaging narratives.
• Strong interviewing and relationship-building skills.
• Excellent project management and stakeholder coordination abilities.
• Highly organised, detail-oriented, and comfortable managing multiple projects and deadlines.

If you''re passionate about customer storytelling and building meaningful relationships, we would love to hear from you!

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their