Hybrid Customer Advocacy & Case Study Manager

Love Success PLC; City of Westminster; Hybrid; GBP 42,000 - 46,000; Full time

Job summary

Love Success PLC in London is seeking a proactive Customer Advocacy Manager for a 12-month temporary contract. You will build advocacy programmes, craft case studies, testimonials, videos and profiles, and collaborate with customers and internal teams to gather stories that boost brand credibility and fuel growth.

You will lead interviewing, content-writing, and stakeholder management, handling relationships with multiple teams and advocates, and delivering engaging material to deadlines.

Qualifications

• 3–5 years' experience in customer marketing, content marketing, communications, PR, customer success, or a related field.
• Experience creating case studies, customer success stories, testimonials, or similar content.
• Excellent written communication and storytelling skills, with the ability to turn complex information into engaging narratives.
• Strong interviewing and relationship-building skills.
• Excellent project management and stakeholder coordination abilities.
• Highly organised, detail-oriented, and able to manage multiple projects and deadlines.

Responsibilities

• Develop and manage customer advocacy programmes, identifying and building relationships with customer advocates.
• Create engaging customer case studies, success stories, testimonials, videos and customer profiles.
• Conduct customer interviews to understand business challenges, results and the value delivered.
• Coordinate with writers, designers, and external agencies to produce high-quality content.
• Manage customer reference requests from sales teams, matching advocates to relevant opportunities.
• Promote customer stories across websites, social media, marketing campaigns, events and webinars.
• Support customer participation in speaking engagements, industry events, award submissions and panel discussions.
• Collaborate with sales, marketing, communications and customer success teams to deliver advocacy initiatives.
• Track programme performance, content engagement, and customer participation, providing regular reports and recommendations.

Skills

Relationship-building

Content writing

Interviewing

Stakeholder management

Project management

Storytelling

Job description

Love Success PLC in London is seeking a proactive Customer Advocacy Manager for a 12-month temporary contract. You will build advocacy programmes, craft case studies, testimonials, videos and profiles, and collaborate with customers and internal teams to gather stories that boost brand credibility and fuel growth.

You will lead interviewing, content-writing, and stakeholder management, handling relationships with multiple teams and advocates, and delivering engaging material to deadlines.