Customer Advocacy Architect - CX Strategy Lead

8192 Barclays Bank UK PLC; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Barclays Bank UK PLC is seeking an Advocacy Creation CX Manager in London or Manchester to define and own our customer advocacy strategy, shaping what advocacy means for our customers and how we build loyalty and improve experiences.

You will work with Marketing, Digital, Operations, Segments and Propositions to embed the strategy across the business, turning insights into measurable outcomes with a strong focus on NPS and customer voice.

Qualifications

• Proven ability to lead cross-functional projects to deliver the advocacy strategy.
• Experience building robust business cases with ROI assessments.
• Strong analytical skills to translate insights into measurable outcomes.
• Ability to influence stakeholders at all levels and manage change.
• Focus on identifying and implementing process improvements.

Skills

Project management

Business case development

Insight analysis

Stakeholder management

Continuous improvement

Agile / SAFe

Job description

Barclays Bank UK PLC is seeking an Advocacy Creation CX Manager in London or Manchester to define and own our customer advocacy strategy, shaping what advocacy means for our customers and how we build loyalty and improve experiences.

You will work with Marketing, Digital, Operations, Segments and Propositions to embed the strategy across the business, turning insights into measurable outcomes with a strong focus on NPS and customer voice.