Enterprise Account Manager

Profitero; Reading; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a dynamic company at the forefront of the eCommerce revolution as an Enterprise Account Manager. This role offers the unique opportunity to engage with leading FMCG brands, ensuring their success through our innovative SaaS solutions. You'll be the key point of contact, driving client satisfaction and growth while leveraging your expertise in account management and sales. In a fast-paced, entrepreneurial environment, you'll collaborate with talented teams and contribute to a culture of excellence. With a focus on professional development and a commitment to diversity, this is your chance to accelerate your career in a thriving industry.

Benefits

Health Care

Pension

Flexible Hours

Career Growth Opportunities

Bonuses

Qualifications

• 2+ years of experience in account management, focusing on FMCG clients.
• Proven track record in upselling and achieving targets.

Responsibilities

• Ensure client satisfaction and drive renewals through effective account management.
• Build strong relationships with clients and internal teams.

Skills

Account Management

Customer Focus

Sales Drive

Communication Skills

Organizational Skills

Analytical Skills

Education

Degree in Business/Marketing

Tools

Salesforce CRM

Job description

Join to apply for the Enterprise Account Manager role at Profitero

Senior Talent Acquisition - SaaS / eCommerce

About Profitero

Profitero is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate, and automate their next best action to fuel profitable growth. Our technology monitors 80+ million products daily across 1200+ retailers and 70+ countries, helping brands optimise search placement, product content, pricing, stock availability, reviews, and more. News outlets including Good Morning America, The Wall Street Journal, and Ad Age frequently cite and trust Profitero as a data source. Now’s an exciting time to join our fast-growth business.

Profitero recently joined Publicis Groupe (a $13 billion global marketing services and technology company) as a standalone commerce division, providing our team with significant product development resources and investment, while offering an incredible launchpad for careers. Our tech and data, combined with Publicis’ services, position us as a true end-to-end partner for helping brands maximize eCommerce market share and profits.

Join our fast-paced, entrepreneurial culture and be part of our growth.

Location: Hybrid role based in Reading, 3 days per week in the office

Overview

As an Account Manager, you will develop our growing branded Enterprise customer base. You will engage with a rapidly expanding portfolio of FMCG brands as a direct contact based in Windsor.

You will build strong relationships with key contacts, contribute to network expansion, support renewal processes, ensure client satisfaction, and identify growth opportunities by understanding clients’ evolving needs.

This role is the key interface between our customers and Profitero service teams, requiring quick expertise development and an internal network. We seek a highly organized, motivated self-starter with 2+ years in account management, customer focus, a sales drive, and a desire to grow with a global SaaS eCommerce company.

Profile

Ideal candidates will have experience working with targets in an FMCG and/or technology sales environment, preferably in eCommerce. Ability to learn quickly, self-motivation, and determination are essential, as is managing client engagement from implementation through renewal, working effectively with internal teams like Senior Account Management, Customer Support, Marketing, and Insights.

Responsibilities

1. Ensure client ROI from Profitero services, leading to satisfaction and renewals
2. Lead and be the main contact for a portfolio of branded accounts and internal teams
3. Develop expertise in Profitero’s industry, products, competitive landscape, and related technologies
4. Drive usage of Profitero’s services within client organizations
5. Build relationships and networks across clients, upselling where appropriate
6. Arrange calls, demos, training, and face-to-face meetings to educate clients on solutions
7. Manage customer portfolio in Salesforce

Qualifications

• Degree in business/marketing or related field preferred
• 2+ years of customer account management experience in SaaS/eCommerce, managing FMCG clients
• Experience managing end-to-end processes up to renewals
• Experience with Salesforce CRM
• Proven track record in upselling and target achievement
• Understanding of digital commerce/eCommerce industry
• Excellent communication and active listening skills
• Fluent in English
• Strong organizational, multitasking, and analytical skills
• Positive, enthusiastic, goal-driven attitude

Additional Advantages

• Previous BDR, sales, or account management experience in FMCG or tech sectors
• Knowledge of European languages such as German, French, or Spanish

The role involves duties within the scope of the post, and the above list is not exhaustive.

Why Join Profitero?

We value service excellence, high-quality deliverables, and outstanding client experiences. We offer competitive compensation, bonuses, benefits, and opportunities for career growth, including health care, pension, flexible hours, and more.

Profitero is committed to diversity and equal opportunity employment. All qualified applicants will receive fair consideration regardless of race, religion, color, national origin, sex, disability, age, veteran status, or other protected characteristics.

Join Us

Be part of a company leading the eCommerce revolution, where you can learn, grow, and accelerate your career.