ENT Patient Pathway Specialist

Southend University Hospital NHS Trust; Basildon; In loco; GBP 23.000 - 27.000; Tempo pieno

Descrizione del lavoro

Southend University Hospital NHS Trust is seeking a Patient Pathway Coordinator to join the ENT Administration Team at Basildon Hospital. You will manage patient pathways, handle telephone enquiries, and coordinate appointments and admissions to support a seamless patient journey.

This role involves maintaining electronic patient records, liaising with NHS staff and external organisations, and helping to ensure RTT and performance targets are met in a fast-paced hospital environment.

Mansioni

• Manage inpatient and day case waiting lists, ensuring patients are booked efficiently and in line with Trust policies and national access targets.
• Coordinate patient appointments, admissions and TCI (To Come In) dates, including cancellation and re-booking of clinics, procedures and admissions as required.
• Provide comprehensive administrative support to Consultants, Nurse Specialists and Junior Doctors, including diary management and clinic scheduling.
• Support the smooth patient journey by delivering coordinated and patient-centred administrative processes across the speciality.
• Liaise professionally with patients, relatives, NHS staff and external organisations, providing a high standard of customer service and communication.
• Maintain accurate electronic patient records and data systems, ensuring information is entered promptly, accurately and in accordance with information governance requirements.
• Assist clinical and operational teams in delivering safe and effective services while supporting compliance with Referral to Treatment (RTT) and other contractual performance targets.
• Work effectively in a busy environment, prioritising workloads, managing frequent interruptions and ensuring the timely completion of administrative and clerical duties.

Descrizione del lavoro

Southend University Hospital NHS Trust is seeking a Patient Pathway Coordinator to join the ENT Administration Team at Basildon Hospital. You will manage patient pathways, handle telephone enquiries, and coordinate appointments and admissions to support a seamless patient journey.

This role involves maintaining electronic patient records, liaising with NHS staff and external organisations, and helping to ensure RTT and performance targets are met in a fast-paced hospital environment.