Enrolment Advisor

Leicester City Council; Leicester; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Flexible working

Local Government Pension Scheme

Enhanced DBS check

Job summary

Leicester City Council's Learner Services team is seeking a part-time Enrolment Assistant to be the first point of contact for potential learners and visitors. Working 32 hours per week, primarily at the Adult Education College or Bishopdale Learning Hub, you will answer enquiries, promote courses and guide applicants through enrollment and payment plans.

The role requires excellent customer service and English, with DBS clearance, and offers flexible working, generous annual leave and access to

Qualifications

• First point of contact for potential learners and visitors.
• Excellent customer service and English communication.
• Ability to input data accurately and quickly.

Responsibilities

• Inform and spread awareness of courses, enrollment process and payment plans.
• Contact current learners regarding their learning and provide support.
• Process emails and telephone enquiries.

Skills

Customer service

Excellent English

Job description

Part Time / 32 Hours Per Week / Permanent

Join our dynamic and vibrant Enrolment Team, as part of Learner Services, to act as the first point of contact for potential learners and visitors.

We have a part time working 32 hours per week permanent role Monday to Friday. Appointment to the role will mainly be at the Adult Education College or Bishopdale Learning Hub, however, on occasion you'll be expected to work at other sites across the city. Opening times are Monday to Thursday 8.30am-9.00pm and 8.30am-4.30pm on a Friday. You'll be required to work evenings and Saturdays on a rota basis.

What you'll be doing

Providing help and support you'll play an integral role in informing and spreading awareness of our courses, enrolment process and payment plans to potential learners. In addition, you'll contact current learners regarding their learning and offering support where needed. Your day-to-day duties will also include processing emails and telephone enquiries.

What you'll need

As the first point of contact, you'll need excellent customer service skills and an excellent level of English so you are able to communicate across many forms i.e., over the phone, face-to-face and email communication. You'll be confident enough to promote the service and be proactive in such promotion/activities. In addition, you must have the ability to accurately and quickly collect and input data.

Appointment to this post will be based on an Enhanced DBS Check.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, .

Join us

We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, .