Enhanced Access Receptionist

NHS Jobs; Ormskirk; On-site; GBP 21,000 - 26,000; Full time

Job summary

NHS Jobs is seeking a reception-focused role within a NHS clinic in the United Kingdom. The post involves delivering excellent patient-facing service, handling queries, and supporting access to services while working with the clinical team.

The successful candidate will manage workloads, maintain accurate records, and follow SOPs, contributing to service development and a safe, welcoming environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a team and take initiative.
• Proficient IT skills including databases, email, and standard software.

Responsibilities

• Provide friendly, high-level customer service to patients entering the clinic.
• Follow instructions and procedures precisely.
• Work in a team but use your own initiative to work independently, efficiently and effectively.
• Take responsibility for managing your own workload.
• Be inclusive and support access to services.
• Communicate effectively and manage conflicts with upset patients.
• Be confident using the phone.
• Ensure tidiness of the premises you are responsible for.
• Collaborate with clinical team and seek guidance when needed for patient matters.
• Attend relevant meetings and contribute to service development.
• Use computer skills to access drives, databases, email and approved resources, and appraise sources.

Skills

Customer service

Communication

Teamwork

Initiative

Tools

EMIS

Job description

Key Duties and Responsibilities

• Provide a high level of customer service skills, being friendly and welcoming to the patients coming into the clinic
• Follow instructions and procedures precisely
• Work in a team but use your own initiative, to be able to work independently, efficiently, and effectively.
• To take responsibility and accountability for managing own workload.
• Be inclusive and support access to services
• Use effective communication and conflict management skills deal with people who may be angry or upset
• Be confident and competent using the phone
• Ensure tidiness of properties in which you are responsible for the day.
• Working collaboratively with the clinical team, seeking guidance when necessary for patient related matters
• Attend relevant meetings as a participating member and contribute to service development
• Use knowledge and competence in computer skills, in order to access drives, databases, email and approved internet resources and to appraise sources of information and their evidence base.
• Adhere to policies and procedures and work within scope and remit.
• Maintain a healthy and safe work environment for self and colleagues.
• Maintain a working knowledge of emergency procedures and elevate issues affecting service delivery as necessary.
• Maintaining accurate patient records on EMIS
• Act as the nominated Fire Marshall.

Communication

• To actively communicate with staff and managers (internal and external) to assist service delivery.
• To communicate across the reception teams to implement best practice and work collaboratively across the reception pool as required.
• Reflect the diversity of needs in the local healthcare community by using all available resources to facilitate access to the service where there are barriers to communication and understanding.

Education, Training & Development

• To support a learning environment in which quality, performance and development can flourish and to contribute to development.
• To participate in an annual development review (PDP) and with the line manager, identify areas of need for personal development to meet service and personal objectives.
• Maintain Mandatory Training requirements

Flexibility

The post holder may be required to vary hours of work in agreement with the Operations Manager/Service Coordinators to support the requirements of the business

From time to time the post holder may be required to provide other duties to support the requirements of the Management, Board or needs of the business. Our promise to you is that this will always be balanced and equitable in line with the person specification.