Medical Receptionist

NHS Jobs; Rotherham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Greasbrough Medical Centre in Rotherham is seeking a friendly Medical Receptionist to welcome patients, direct them to the right service, and provide courteous assistance by phone and in person.

The role covers registrations, appointment processing, handling repeat prescriptions, scanning and filing, and general admin support for the practice team, while upholding confidentiality and health and safety standards.

Qualifications

• Experience of working in a general practice or NHS environment.
• Ability to follow written protocols and procedures.
• Proficient data entry and clerical skills.
• Commitment to patient confidentiality.

Responsibilities

• Register and book appointments for patients.
• Process referrals and hospital letters.
• Handle repeat prescriptions and patient requests.
• Answer phones and direct calls to appropriate staff.
• Maintain patient records and ensure data accuracy.
• Support practice team with general admin tasks.

Skills

Customer service

Telephone skills

Data entry

Reception duties

Job description

Greasbrough Medical Centre JOB DESCRIPTION

JOB TITLE: MEDICAL RECEPTIONIST REPORTS TO: PRACTICE MANAGER HOURS: 37 hours per week

Job Summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Administration

• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols
• Scanning/emailing referrals requests
• Scanning and coding of hospital letters/posts
• Fax and photocopy as requested
• Reception Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary
• Appointments Process appointment requests for today/future appointments from patients by telephone and in person.
• Deal with visits/requests
• Computer Registrations of new patients computer data entry and medical records
• Process patients changes of address computer data and medical records (have knowledge of practice area)
• Process repeat prescription requests in accordance with practice guidelines
• Telephone Have working knowledge of telephone system during and after hours Cover for telephonist when necessary

Other Tasks

• Clear rooms after surgeries
• Ensure building security have thorough knowledge of doors/windows/alarm
• PPA Claims on a monthly basis
• Any other tasks allocated by managers

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Actively reporting of health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role. Undertaking periodic infection control training (minimum annually). Reporting potential risks identified. Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate