Receptionist

Overdale Medical Practice; East Midlands, Breaston; On-site; GBP 12,000 - 17,000; Part time

Job summary

Overdale Medical Practice is seeking a reliable and enthusiastic medical receptionist to join a friendly team in the East Midlands. Training will be provided, so previous medical receptionist or administrative experience is desirable but not essential.

The role is approximately 24 hours per week, with at least one evening and one Saturday per month at enhanced rate, and coverage during sickness or absences. Interviews will take place on 18 November.

Qualifications

• Previous medical receptionist/administrative experience is desirable but not essential, as training will be provided for the right candidate.
• Part-time role at approximately 24 hours per week with some evenings/weekends to cover.
• Interviews will be held on 18th November.

Responsibilities

• Ensure an effective and efficient reception service for patients and visitors.
• Handle general enquiries, explain procedures, and book new and follow-up appointments.
• Manage urgent same-day access in a calm, patient-centered way.
• Explain practice arrangements and capture required information for new or temporary patients.
• Take and divert calls, take messages, and ensure prompt delivery of information.
• Process home visit requests and ensure prescriptions are ready for collection within 48 hours.
• Record patient information and maintain accurate filing and records.
• Assist with opening and closing duties and keep reception and waiting area tidy.

Skills

Reception duties

Administrative tasks

Customer service

UK English

Job description

Are you looking for a new opportunity? We are looking for a reliable and enthusiastic person who wants to be a part of our friendly and supportive team. Previous medical receptionist/administrative experience is desirable but not essential, as we will provide training for the right candidate. We have part-time position at approximately 24 hours per week, with the requirement to work a minimum of 1 evening and 1 Saturday per month paid at a enhanced rate. There will also be a requirement to cover sickness and other absence throughout the year. Interviews will be conducted on the 18th of November.

Job Responsibilities

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required.
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the visit screen.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
• File notes into patient Lloyd George records as required.
• Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
• Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
• Ensure that consulting rooms are fully stocked at the end of each surgery.
• Open incoming mail and place in appropriate pigeon hole.
• Once seen by GP, pass to admin for scanning.
• Operate photocopier and fax machines as requested.
• Monitor practice inbox.
• Process online consultation/admin requests.

Premises

• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
• Ensure that all temporary resident patients are registered onto the computer system promptly and accurately.
• Provide cover as required.
• Undertake any other additional duties appropriate to the post as requested by the Partners, the Practice Manager or the assistant practice manager.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate