Engineering Technician

Ocado Group; Erith; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual leave

Health insurance

Maternity / paternity leave

Pension & shares

Cycle to work

Ocado discounts

Job summary

Ocado Group operates a state‑of‑the‑art, automated Customer Fulfilment Centre in Erith. As an Engineering Technician, you will diagnose faults quickly, perform planned servicing and repairs, and contribute to proactive improvements to boost reliability and efficiency in a high‑tech environment.

You will join a 24/7 operation with 12‑hour shifts across days, nights and weekends, applying your automation and control systems knowledge in a hands‑on role that supports efficient, safe operations.

Qualifications

• Technical understanding of automation hardware/software and ideally control systems.
• Strong analytical and problem‑solving skills with a hands‑on, practical approach.
• Excellent communication and organisational skills, with the ability to prioritise and share knowledge effectively.
• Comfortable working at height using access equipment, in line with site safety standards.

Responsibilities

• Be the first line of response for engineering faults and diagnose issues affecting performance.
• Carry out planned servicing and repairs to keep equipment in top condition.
• Participate in proactive improvement projects to enhance reliability and efficiency.
• Operate in a fast‑paced 24/7 environment with 12‑hour shifts across days, nights and weekends.

Skills

Automation hardware

Control systems

Problem solving

Communication

Safety awareness

Education

Formal engineering qualification

Job description

About Us

We are Ocado Group, and we’re bringing world-class automation to online grocery. Our Ocado Smart Platform (OSP) combines cutting‑edge robotics, AI, and IoT within our advanced CFCs (Customer Fulfilment Centres). We’ve mastered the single pick, transforming online delivery for our global partners. Join us and be part of a team pushing the boundaries of retail technology.

About the Role

As an Engineering Technician, you’ll play a vital role in ensuring the smooth running of our state‑of‑the‑art, automated Customer Fulfilment Centre in Erith. You’ll be the first line of response for engineering faults, working quickly and effectively to diagnose and resolve issues that could impact performance. Alongside reactive maintenance, you’ll carry out planned servicing and repairs to keep our equipment in top condition, while also getting involved in proactive improvement projects to enhance reliability and efficiency. This is a hands‑on role where you’ll work with cutting‑edge technology in a fast‑paced, high‑tech environment

You will work a shift pattern to support our 24/7 operation, consisting of 12 hour shifts across days, nights and weekends.

About you

Are you the one we’re looking for? Here’s what makes a great Engineering Technician candidate:

• Technical understanding of automation hardware/software and ideally control systems, with a formal engineering qualification is preferred.
• Strong analytical and problem‑solving skills with a hands‑on, practical approach.
• Excellent communication and organisational skills, with the ability to prioritise and share knowledge effectively.
• Comfortable working at height using access equipment, in line with site safety standards.

What we offer

We believe in supporting our people with meaningful, flexible benefits that prioritise well‑being and work‑life balance. Here’s a snapshot of what you can expect:

• Time to recharge :
  264 hours annual leave (rising after 5 years), plus the option to buy more.
• Health & wellbeing :
  Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance.
• Family‑first policies :
  22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave (after qualifying period).
• Financial support :
  Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest‑free loans for train tickets.
• Commuter perks :
  Cycle to Work Scheme
• Exclusive discounts :
  15% off at Ocado.com with free delivery (starting in your first month).

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.